29 replies to this topic

[niloc]

Ever since i upgraded from the package 1 free hosting to the package 2 i have been having problems accessing my webpage.

I was able to use cpanel , but now i cannot get onto that.

Any ideas.

dont know whats changed in the last 10 minutes , but now i can get on them both ?

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[DogEater008]

i have the same problem, i think it happaned before i upgraded my free hosting. But now, sometime, i cannot log on to my site or the cpanel. And the website would be down for probably an hour before it works again. I would like to know why too. I think many other poeple have the same problem.

[BuffaloHelp]

I think it's just you two as far as I know. Let's try clearing up your cache of your browser for now and see if that helps you out.

If you cannot access your cPanel and your site is down try pinging your web address. If you can ping successfully then there's a problem with cPanel and etc. If you cannot ping that's entirely a different story. It could be your ISP or TRAP17.

[DogEater008]

I'm pretty sure it's not the browser, because my friend (she is also a member of my forum). And sometime, she complaint to me that the forum is not working. I tried to log on to my cpanel and my site and both didn't work. It happaned to me 2 or 3 times so far.

And how do you ping a web address?...do you use the window command prompt or something?

anyway.. the next time it happans to me, i will try to get a different person that i know have a different ISP than me and try if it works for them. And i will post the result. =P

[niloc]

back to the same problem again .... cant access website or cpanel.

tried clearing browser cache ..... still no access.

tried clearing all browser history , cookies , cache , etc .... still no access.

unfortunately i never made a note of my site ip address , so i cant ping it.

any thoughts ?

just tried to connect to ftp address .... connects no problem.

uploaded about 1.5m data .... again no problem.

tried to access website and cpanel again unable to connect ???

i am using mozilla web browser ... tried using IE6 ... still no access ?

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[DogEater008]

ok.. i just happaned to me again. But this time, i asked one of my friend and he said it works. So it must be my ISP then.

Right now, i cannot connect to my website, cpanel, or even access my FTP account.

I wonder why my ISP keep on doing that.... do you have any idea? Or could it be that the server is refusing to connect to certain IP address.

sorry for posting again. But i think i found a solution to it. I just try to reconnecting to the internet and now my site works again. I'm not sure if this is a concident or not.. .so why dont' you try and find out.

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[guangdian]

hi,you problem solved?
and i think you will prepare for more credits with the package 2.
now i am poor of that.
!

[BuffaloHelp]

Guys, I know you are frustrated but try not to double post.

niloc
do you notice that whenever you connection to FTP then you cannot access your website? We had a member who experienced the same and later we found out that that member's FTP settings were what's causing cPanel and website not to work. I think it was something related to the connection session timeout or something. Try using a different FTP client or setting it differently (since I do not know what FTP client you are using I cannot tell you how at this moment). In my signature you'll find FileZilla link. If you are not using that try it.

DogEater008
now that we know it's not the website issue for you, at least, we can rule out that it's TRAP's server. This means something to do with your ISP. Why, I do not have an answer. But sometimes it happens to all ISP. When I first activated my hosting it happened to me as well. In my signature you'll find a link to HOSTS. This is something you can do the next time you're experiencing the same problem. Editing HOSTS file will let your Windows know that instead of trusting your ISP's "connection list" it trusts internal "list" and goes after the web address. This will not harm your computer (please follow it to the T).

How to ping:

Open your command prompt and type

ping www.yoursite'sname.trap17.com

Good luck you guys and hopefully this will be over soon.

[niloc]

When i try to access my website or cpanel i get the error website could not be found.
When i am trying the above i do not have any ftp software running , just mozilla.
I tried to ping www.niloc.trap17.com and i go no response.
I checked my wireless router in case it was blocking the website .... all ok.
I asked a friend to access my website ..... he got the same error.
I presume that it is not an isp error as i am on adsl and he is on cable.
I have just tried to access my websire again ... only minutes after being unable to access it for hours , without making any changes at my end ..... and now i can access it again ?????
I dont know if it is a timing error due to trap17 server load , but to me the problem seems to be somewhere at trap17.
Hope some of the above will help point me in the right direction.

[BuffaloHelp]

niloc,

How are you uploading your files? Are you using your browser to upload via typing FTP on URL address or using cPannel to upload?

[niloc]

I am using flashfxp , but when in the rare instance that i can connect to cpanel then i have used that as well.
I dont know if its got anything to do with it , but the other person saying that they have similar access problems who has posted on this topic joined trap17 at exactly the same time as me. dogeater008 is member no. 12656 and i am 12657 .... any thoughts ?

[BuffaloHelp]

Just to fill my curiosity could you click on the link in my signature area to install FileZilla? It's only because I'm not proficient with another program besides what I'm used to.

Here's what I'm thinking. Your FTP program is somehow triggering something from connecting to the server. Either that the server thinks you are still in session or performing malice attempts (again these are pure assumptions of mine, and not technically correct). So let's try this.

1. EDIT your HOSTS file.
2. try connecting to your site, FTP anything you would normally do
3. if the same problem occurs, install FileZilla
4. try, again, do the usual manner things and reconnect to your site

[DogEater008]

nvm.. reconnecting thing didn't work. It was a concident the last time i did it. What i notice so far is, some ISP works and some don't. I had a few of my friends tested it. Some said it works and some said it didn't work. I'm pretty sure they have different ISP.

before, when the site didn't work, i tried to ping my web address, but it said could find or something.

i hope you guys could figure out what's going on. =P.. .

[niloc]

i really dont think it has anything to do with my ftp software because i have only used it the once and since then i have managed to access my site and cpanel a few times , but like now i cannot.
also if it was ftp software why would my friend not be able to access my site ?
has dogeater008 upgraded from package 1 to package 2 as i have.
if so did his problems start then.
when i do manage to access cpanel my stats still look as though im still on package 1.

[BuffaloHelp]

DogEater008
In the case you provided it's definitely an ISP issue when you cannot see it but others can (at the same time). You edited your HOSTS file and still having the issue? That's out of my league. It's not TRAP17's server issue so I don't know where to go from here.

niloc
As of 3:16pm GMT-5 I am looking at your site “Knowsley Home Page” without an issue. Does your cPanel information tell you that you have the Beta package?

[DogEater008]

Ok, i was at this one meeting.. and i tried to log into my forum. (with AOL as the ISP), and it doesn't work.... and this one guy, he said that sometime he couldn't go to the page. He has the same problem too. I don't think it's the ISP problem since we use different ISP.

and what do you mean host file?...and how do you edit it?


and also, i try to ping my web address and the following message shows up

Ping request could not find host "www.mywebaddress.trap17.com. Please check the name and try again.

[niloc]

my account package is showing alpha and the storage and bandwidth settings are still showing as though i am on package 1 web hosting ..... i think it is about 5-6 days ago that i was approved for a package 2 upgrade ?

[niloc]

i dont know why , but i seem to have more of an issue accessing my site during the day ( thats uk time ) rather than at night.
at present i cannot connect to my site www.niloc.trap17.com or cpanel.
i can connect with flashfxp to ftp.niloc.trap17.com.
can anybody explain it to me ?

[niloc]

as i still couldnt access my website or cpanel , i used flashfxp to upload all my latest updated files to my website in the www folder.
flashfxp said files existed and i chose to overwrite them.
no errors where reported and i presumed all was ok.
when i finally managed to access my website i found that it was still showing the old files.
i couldn't access cpanel to view my file manager .... so at that point i gave up.
at present i cannot access my website , cpanel or even connect to it with flashfxp.
has anybody got a clue as to what i can do.
also my hosting package upgrade still does not seem to have been completed , which was approved about 6 days ago ?

[niloc]

is there anyone who can explain why i can always get onto the forum but i struggle to connect to my own site at www.niloc.trap17.com.
when i try and ping my site it says it could not find host ?
anyone got any idea ???

[BuffaloHelp]

niloc,

The next time I run into OpaQue I will make sure I find out what's going on. OpaQue is very busy modifying this and other forums that it may take some time. Thank you for being so patient.

Here's the weird part: I can see your site when I type http://niloc.trap17.com

[niloc]

now that is weird .... i can access both my site and cpanel without the www.
my cpanel still shows a package 1 status , even though i have been approved a package 2 .... dont know if that has got anything to do with it.

[niloc]

these are the stats from my general account onfo.

Quote

    Domain name  niloc.trap17.com   
  IP address  69.50.188.18 
  Hosting package  Alpha 
  Subdomains  0 / 99 
  Parked Domains  0 / 9 
  Addon Domains  0 / 9 
  Mysql databases  0 / 99 
  PostgreSQL Databases  0 / 99 
  Disk usage  1.85 / 20.00 MB 
  SQL Disk usage  0.00 MB 
  Disk space available  18.15 MB 
  Bandwidth usage  1.01 / 512 MB 
  Email accounts:  0 / 99 
  Email forwarders:  0 / unlimited 
  Autoresponders:  0 / unlimited 
  Email filters  0 / unlimited 
  Mailing lists:  0 / 99 
  FTP accounts  0 / 99

there is www. on the domain name ... should there be ??

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Edited by BuffaloHELP, 22 October 2005 - 12:11 AM.

[BuffaloHelp]

No. Your domain should show without WWW prefix. As soon as I can talk to OpaQue I'll find out why that's happening. I'm only an admin for the forum. OpaQue has the master server access.

Upon checking your profile, I see that you never went to the process page and upgraded to the next plan. Please do so and your account will reflect accordingly. Remember that your credit will once again reset to the default hosting credit.

Thank you for being so patient.

[DogEater008]

i just checked my hosted email account ...and i found this message. I didn't edit any of my files today so there shouldn't be any reason for database error. I basically got an email saying this on average of 2-3 times a day since Oct. 9th (probably when i started my hosting).

Date: 10/24/2005 18:53:29 -0700
From: Nobody <nobody@rhino.unixbsd.info>
To: ********@********.trap17.com
Subject: Hello Forum : SMF Database Error! All headers
There has been a problem with the database!
MySQL reported:

could that be the problem?