27 replies to this topic

[ComeToLife]

Hello,
Can anyone help me? I own a Motorola Razr V3 and the only key that works is the on off button. I have never dropped it and i take excellent care of my phones. It was working fine for a few months and one day it just stopped working. The screen still works and I can awnser phone calls by opening the flip part, but I can't call anyone or text or anything that requires pushing a button unless it is to turn it on or off. I hace looked online and it seemse other people ahve had this problem but no one ever had a solution. Should I try to fix it? Should I jsut get it replaced? I don't know what to do... Someone please help me, I can't go much longer without a phone and I need to know if there is a way I can fix this. I called customer support but they had nothing to tell me. Please reply back, and thank you for caring.

-Jeremy

[Saint_Michael]

well first get a hold of the people that make the phones and see if its a problem, for all you know you locked yourself out of that phone. but I would replace it though.

[techfreakorama]

Saint_Michael, on Mar 22 2006, 07:03 AM, said:

well first get a hold of the people that make the phones and see if its a problem, for all you know you locked yourself out of that phone. but I would replace it though.

don't know about other people.. but my friend also had the same problem...

what he did was bang his mobile hard on his hands (just like u bang ur TV remote )

the problem was resolved for 1 days.. but after that the keypad locked itself again... then he sent it to motorazr people and they did something and charged him USD 15 .. and the phone just worked fine...

my suggestion to u is to make some complaints and wait for them to agree to their fault.. and replace it without fee...

(i live in india just for ur information)

[Lamfxs]

I don't know if it helps or not but I had a similar problem with my RAZR but in my case it was the keypad flex file I had to flash it into the phone. I found the solution here Buttons don't work I asked it in the live chat on this site and the nice expert helped me do it.

[MattJoseph]

I would say replace it. My dad has a razr, and my friend too. That happened too his phone. He just replaced it.

But i would suggest getting a different phone. All razr's, at least what my dad and friend told me, have this high pitched buzzing sound, that gets really annoying.

[Q'Nos]

I work for a cellular company so I might be able to help you. First of all, is it possible some form of moisture could have gotten inside of the phone? RAZRs are very sensitive to moisture and the keypad stopping to work is an indicator of this. You said you never dropped the phone which is good. Also, where do you keep the phone while it is not being used? Like a pocket or something?

[Zlash]

Q, on Jun 14 2007, 10:41 PM, said:

I work for a cellular company so I might be able to help you. First of all, is it possible some form of moisture could have gotten inside of the phone? RAZRs are very sensitive to moisture and the keypad stopping to work is an indicator of this. You said you never dropped the phone which is good. Also, where do you keep the phone while it is not being used? Like a pocket or something?

I would assume he does. Like where else could he put it when he is out and not using the phone? I assume that when you say pocket you also meen bag, backpack, jacket...?

[BrooklynB]

Same thing happened to my bro.
with the same phone

you should go to the store you got it from and see if the will take it back
or fix it
try.

[iGuest]

techfreakorama, you are a God
Razr Problems

Thanks! You're hard-line solution works for me. I just bang my phone in my hands and waalaa! it worked! Thanks again!

-Bong Bollas

[iGuest]

Keypad not working
Razr Problems

I have the same problem as of yesterday. We took a hike in the woods in the rain and it seems like moisture seeped through my clothing and into the phone. On top of that, I have a lock code on the phone, so when I turn it on, it asks for the lock code which I can't enter because the keypads don't work. Please help :(

Right now I have the phone sitting in front of one of those dish heaters hoping that it may help!

-arash