52 replies to this topic

[master_bacarra]

so i came home from school and my brother told me that my mom's laptop doesn't detect the dvd/cd rom drive (the drive icon doesn't show up in My Computer). he told me that the drive doesn't even open up (meaning he can't put any cd there). i thought he was just joking so i just shrugged it off. that was until i checked the laptop myself. he was right. the drive is not detected and the icon doesn't show up in the My Computer window. when i checked the drive, the drive light was on (just on, not blinking or anything). i tried pushing the open drive button but the drive doesn't even twitch or something (for lack of a better term). i checked the device manager and it doesn't indicate any dvd/cd rom drive (which was weird). i restarted the laptop and checked the bios and it doesn't indicate any dvd/cd rom drive (meaning it doesn't detect any drive). i'm kinda worried because my brother and i are the only ones who uses the laptop (even though it was my mom's laptop), and my mom might blame us for that.

the last thing i remember i've done using the drive was just burn a data cd (for backing up my files). i don't know if that would have any adverse affect on the drive or something. the last thing i've done in the laptop was to update the windows operating system using windows update and after i've installed all the updates, i've already closed the laptop and didn't do anything else.

the laptop's model is asus a6r. i'll have to check the website to see if i could get help from there as well.

[Albus Dumbledore]

have you tried taking the drive out and checking to make sure there is no gathered dust in the port preventing the connection?

Try taking it out, blowing on the port on the drive as well as the port in the laptop and then put it back in and see if that helps

[master_bacarra]

um... i don't think that would be an option. i don't think i have the right to do that. after all, it's not my laptop. and even if i can do that, i probably won't do it because i'd be risking the laptop and might do more damage.

[rvalkass]

Taking the drive out will not harm the laptop. Most laptops have drives that slot into holes and connect via a few metal contacts. The drives on laptops resemble more external drives rather than the internal ones from desktops. They are perfectly protected and were originally designed to be removed, so you could put two batteries in, a floppy drive, another HDD.

If the BIOS can't detect it, then the problem does not lie with Windows updates or anything. The problem is hardware based, either the drive itself, the motherboard, or a connection between the two. Try opening the cd tray by poking a pin into the small hole near the button you normally push to open it. This should release the drive tray and it will open. If it doesn't open then it has been dropped or something and the components inside the drive have been destroyed. Using a pin to open it requires no power or connections, and doesn't mean that the electronics work, simply that the mechanics are working.

If you have two slots for drives, usually one on either side you could try swapping the drives around and seeing what happens. Often the hard drive occupies the other slot. Try swapping them over and see if the computer boots. If it doesn't then it can't access the HDD and its a connection problem. If it can access it then the CD drive is the problem.

[master_bacarra]

so i'm assuming it's the connection problem and not the drive being destroyed since the drive light is still working. okay i'll check it. be back in a few.

[ashraf]

i am also facing the same problem, my dvd rom combo cdr is also acting like that when switched the cable with my cdrom the pc wont boot

when i switch the cables back again it seems to work fine the pc starts and all, but the bios doesnt dectect it. It opens and closes fine

[sweetcat]

well if the light is workingand the drive is not working like this or the drive wont worke it could be the curcet bord in the drive is fulty/dameged/fried this kind of thing happend to me befor and i fixed the problem by replacing the drive and it worked fine after

if te laptop in new or still under worrenty bring it back to ware you got it and theyll take care of it for you but if its not try taking the drive out and swapping the bays if the plaptop allows it but if not try taking a cant of compressed air and blowinging it out if that dont work DO NOT TAKE APART THE DRIVE its safe to say get a new drive

[iGuest]

I'm having the same problem with my laptop the drive opens and closes I can put cds and movies in it but it wont read them or even acknowledge them being in my computer.. when I look in my computer it doesnt show a drive even being there soo I'm gonna try what you guys said to do and see if it works but I was kind of thinking it might be just windows or somthing cuz I tried running ubuntu and seeing and it works fine soo I know its not the drive but ill try either way just in case

[iGuest]

I'm also having the same problem in my lappy but the drive is opening & closing so that I can put cd's in da drive.

May be its a problem with windows vista or may be a problem due to any new virus that my anti-virus couldn't detect.

okie...... I'll format my lappy & if problem persists then I'll send dat to hp care-center thats da last option I could see.

-Nishabd

[iGuest]

Hmmm...From my experience...If the light has is on..24/7...It means the cable has been place wrongly..Try opening it...And switching the cable...And see how it goes

[iGuest]

DvD/CD writer drivers problem in my pc
System Does Not Detect Dvd/cdrom Drive

I have new purchased DvD writer and conect to my pc if start my computer I not show DvD drive but I show the setup. And not install Dvd drive Drivers so please reply me this problem.

-reply by Jiran modi

[iGuest]

dvd/cdrom not showing up om my computer
System Does Not Detect Dvd/cdrom Drive

My dvd burner/cdrom doe's not show up om my gateway#702ge xp home edition .I replaced my old dvd burner with a samsung sh-s202n-do.And that doe's not work I checked ide ribbons everything is hooked up right.Now I took the new dvd burner and put back in my old samsung ts-h552 that came with the gateway.If I unpluged the the new dvd burner ide ribbon then the dvd burner lights come on and the door opens up with no problem and still nothing works when you hook up the ribbon -I checked the lower filters and deleted as one person said to do .Up dates from windows all been done but when you go into my computer it says on the E removeable DISK.I don't know what to do if someone has any answers for me please let me know .Thank you

-reply by mark

[Echo_of_thunder]

FeedBacker, on Dec 11 2007, 01:09 PM, said:

Hmmm...From my experience...If the light has is on..24/7...It means the cable has been place wrongly..Try opening it...And switching the cable...And see how it goes

Agreed. I have had that same problem with a laptop and desktop. Could also be a bios problem too.
May want to check them both out.

Edited by Echo_of_thunder, 17 April 2008 - 03:14 PM.

[iGuest]

code 39 error
System Does Not Detect Dvd/cdrom Drive

The error comes when code 39 stating there drivers need to be rolld back or there in no device using a pioneer dvr-111d , windows does not detect this drive even in my comp
I have other pen drive externals but no cd rom or dvd rw drive in my computer how do I gt them back ????


-reply by Leigh

[iGuest]

Drive problems.
System Does Not Detect Dvd/cdrom Drive

Well my problem is sort of like this, but.. When I place a CD any CD in the disk tray and shut it, the computer doesn't detect the CD what so ever, I have tried restarting my computer, no luck at all.. And it doesn't appear in "My Computer" either.. If anyone has any suggestions/answers as to why this is happening, e-mail me or add me to msn at Jeszce_Polska_Nie_Zcinela@hotmail.Com, Thanks.

-question by Njay

[iGuest]

THE SOLUTION!!!
System Does Not Detect Dvd/cdrom Drive

Guys, if you don't mind all the suggestions are failed in exclusion of the hardware problems , If the hardware is placed correctly, cables connected, everything alright but the explorer windows does not display your CD/DVD Drive, it means you updated your computer ( ONLY IN THE CASE OF VISTA ).

First of all, all the vista users, listen carefully; these big companies are advertising Microsoft's new alluring but an Incomplete OS, THE Windows Vista.

IT is incomplete, all vista users will face this problem if they update their computer using the unwanted windows update program which is a headache crap, Update only the graphic drivers and other hardware drivers leaving all those Microsoft Updates.

Try uninstalling the updates, this happened with me too, I uninstalled them but no change took place, You try it maybe it works...

Go to "Control Panel".
Switch to "Classic View" using the pane on the left side.
Open "Programs And Features"
Click on "View Installed Updates" on the left pane.

Uninstall all the updates, the more they are gone, the better your system is. BUT still there will be some updates which will not be uninstalled.

VISTA USERS, TRY REINSTALLING your OS-VISTA OR BACKING IT UP IF YOU GOT IT THROUGH A COMPUTER MANUFACTURER LIKE HP, DELL, SONY, LENOVO, COMPAQ ETC.
OTHERWISE THERE IS NO WAY OUT, you NEED TO BE A MEMBER OF COUNTERFIET FOR REINSTALLING THE OS.

--------------------------------------------

FOR XP Users:

The only problem which can be caused it a harware problem, nothing else to say about it.

---------------------------------------------

I hope this helps you guys out.

-reply by andy

[iGuest]

Replying to iGuestReplying to iGuest

To work around this problem in Microsoft Windows XP, follow these steps:

1. Remove the modified registry entries. To do this, follow these steps:


A. Click Start, click Run, type regedit, and then click OK.

B. In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318}

C. In the right pane, click UpperFilters.

D. On the Edit menu, click Delete.

E. When you are prompted to confirm the deletion, click Yes.

F. In the right pane, click LowerFilters.

G. On the Edit menu, click Delete.

H. When you are prompted to confirm the deletion, click Yes.

I. Exit Registry Editor.

J. Restart the computer.

Note If you notice a loss of functionality in a particular program such as in CD recording software after you remove the UpperFilters and LowerFilters registry values, reinstall that software. If this problem occurs again, contact the software vendor for help.



2. Remove the existing drivers. To do this, follow these steps:

A. Click Start, and then click Control Panel.

B. If Control Panel is in Category View, click Performance and Maintenance, and then click System.

If Control Panel is in Classic View, double-click System.
C. Click the Hardware tab, and then click Device Manager.

D. Expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.

E. When you are prompted to confirm that you want to remove the device, click OK.

F. Restart the computer.

To work around this problem in Windows Vista, follow these steps:

1. Remove the modified registry entries. To do this, follow these steps:

A. Click StartStart button, click All Programs, click Accessories, and then click Run.

B. Type regedit, and then click OK.

User Access Control permission If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

C. In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318}

D. In the right pane, click UpperFilters.
E. On the Edit menu, click Delete.
F. When you are prompted to confirm the deletion, click Yes.
G. In the right pane, click LowerFilters.
H. On the Edit menu, click Delete.
I. When you are prompted to confirm the deletion, click Yes.
J. Exit Registry Editor.
K. Restart the computer.

Note If you notice a loss of functionality in a particular program such as in CD recording software after you remove the UpperFilters and LowerFilters registry values, reinstall that software. If this problem occurs again, contact the software vendor for help.

2. Remove the existing drivers.

To do this, follow these steps:

A. Click StartStart button, and then click Control Panel.

B. Click System and Maintenance, click System, and then click Device Manager.

If Control Panel is in Classic View, double-click System and then click Device Manager.
User Access Control permission If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

C. In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then click Uninstall.

D. When you are prompted to confirm that you want to remove the device, click OK.

E. Restart your computer.

[iGuest]

I have the same problem. My computer detects a driver for the ROM drives but it doesn't detect the drives themselves. I opened up the computer and they are connected fine. So I don't know what the problem is. Can anyone help me?

-question by travis

[iGuest]

Doesn
System Does Not Detect Dvd/cdrom Drive

I can't even do that because the virus won't let me get to "run" It has blocked me out from everywhere.

-reply by Anne

[bluedragon]

FeedBacker, on Apr 10 2008, 01:59 AM, said:

dvd/cdrom not showing up om my computer

System Does Not Detect Dvd/cdrom Drive
My dvd burner/cdrom doe's not show up om my gateway#702ge xp home edition .I replaced my old dvd burner with a samsung sh-s202n-do.And that doe's not work I checked ide ribbons everything is hooked up right.Now I took the new dvd burner and put back in my old samsung ts-h552 that came with the gateway.If I unpluged the the new dvd burner ide ribbon then the dvd burner lights come on and the door opens up with no problem and still nothing works when you hook up the ribbon -I checked the lower filters and deleted as one person said to do .Up dates from windows all been done but when you go into my computer it says on the E removeable DISK.I don't know what to do if someone has any answers for me please let me know .Thank you

-reply by mark

Hi,
I think you've not put up the jumper settings properly. Do that and it should work fine

[bluedragon]

FeedBacker, on Mar 21 2008, 10:00 PM, said:

DvD/CD writer drivers problem in my pc

System Does Not Detect Dvd/cdrom Drive
I have new purchased DvD writer and conect to my pc if start my computer I not show DvD drive but I show the setup. And not install Dvd drive Drivers so please reply me this problem.

-reply by Jiran modi

First check if the IDE cable is working properly.

Second check for the Jumper settings. This is the most common mistake that people make.

Try setting the drive to Slave or Master instead of the cable select option. This SHOULD solve the problem

Thanks

[minimcmonkey]

Well, try removing it, and clean out the connections, and check the connection to the mothermoard.
Also, if it is a secondary drive, it must be configured as a slave, and if it is primary, it must be set as master.

[iGuest]

Cdrom is detected sometimes but sometimes it just vanishes
System Does Not Detect Dvd/cdrom Drive

Replying to minimcmonkey
Hey I tried changing the cable,even tried instaling another dvd rom but it still doesnt detect the rom. The rom was detected a few days ago but again it was gone after 3 days! The tray can b ejected but the rom is not deteceting.Please hep!

-question by sonu

[iGuest]

Replying to iGuest

HI , I believe it is not virus or driver issue .
It is Vista itself , I reinstall the OS and the issue is solve temporary.

It will happen again in about two to three weeks.

Will need to fix some thing in the registry .



-reply by unknown

[iGuest]

Can
System Does Not Detect Dvd/cdrom Drive

I lost my CD/DVD drives after installing Windows updates in Vista along with multiple other problems as well (warnings, color problems, freezing, installation failures)- all systems and both combo drives had been working perfectly with no new software other than Windows and HP pc updates. I tried multiple viable options you may consider:

I tried restoring the computer to a week it worked; I tried updating the device drivers in the device manager but it came back as 'drivers up to date' and working with no rollback options; I tried uninstalling the devices completely and reinstalling them in the device manager; I tried a full system repair in my pc tools; I went to the RAID Controller manufacturer's site to update that (see your dvd connections in the device manager 'view'); I searched for DVD hardware driver updates and patches; I tried recovering the original drivers through the recovery module; I even tried a complete pc recovery twice. The complete recovery worked until I got to the final few Windows updates and printer installations and then I was back at square one, which narrowed it down for me.

I've been struggling for over a week on the this issue in Vista with no luck regardless of effort for my DVD/CD combo drives, but have two ideas that may help someone:

1. I lost my card readers at the same time and was able to recover them by going to my device manager and uninstalling all my USB root hubs along with all the problem drivers at one time. After restart, a lot of my other problems disappeared as well, but not the DVD drives (they weren't USB connected). I've seen lots of USB issues in my search so gave it a try - this may work if you have a USB connection to your DVD drives.


2. While restoring and updating in little pieces, I found that the problems didn't come up with the Windows updates until after the Windows updates were installed and I began installing my printers and related photo and graphics programs. One of the ArcSoft programs had a patch specifically for disappearing DVD drives at http://www.Arcsoft.C...ches/vista.Asp. You may want to see if you are running any of their listed programs that the patch is for or check your graphics/photo programs for patches. The listed ArcSoft programs included PhotoImpression 5/6, VideoImpression 2, ShowBiz DVD 2, Slide Show Maker, TotalMedia, Picture Saver, QuickDVD, G DATA VideoStudio 2006 Pro, ADS MediaTV, NTI DVD Player, and Ego Backup. That was just for their patch, but there may be more out there. I suspect there may have been a tweaking of a cross-platform Windows files affecting compatability.

Hope that helps someone out there!

- kjsacramento