36 replies to this topic

[iGuest]

Tech support people messed up my notebookAcer Customer Support

When I bought this ACER notebook...I was excited; it instantly connected to WIFI and I also have a router at home; it seemed convenient.

2 months later; oh, how I regret.  Each time I'm away from home and need to use my notebook in an area without WIFI, I have to call tech support to have this setting changed from WIFI to internet connection, it doesn't happen automatically.  When I need to use my notebook in a WIFI area; I have to call tech support again to have this reset.  This is so F***d up.

Today was most frustrating:  Two techs assisted me with all the wrong information.  First one keeps me waiting for 15 mins and doesn't return to complete my call.  Second one made me uninstall some drive and now I cannot connect to WIFI and then he tells me I need to back up my files before I can restore my settings. ***!  My notebook doesn't have a disc drive.  He tells me I need to purchase a disc drive and do a backup on whatever.

He screwed it up so bad.  I'm so livid I can't get this piece of crap to work.  Their online tech support is the pits.  I would never, ever and never recommend anyone to purchase any ACER products.  I should have listened to my friends in the first place when they told me not to purchase ACER products.  I heard about the tech support people screwing up instead of trying to fix up.  Now I read the reviews and I believe them.  What a f***and mess.

I now will get my husband to call in and have them fix this  I'm too frustrated to deal with them right now.  Wish they all spoke English clearly.  Well thats my frustration with this messed up ACER tech support.

 

 

 

-reply by Adrianna

[iGuest]

acer customers support is the worst in the world, they don't care about any of their customers. How can you buy an item from a company and they don't even want to explain how the basic things works. When I called about my laptop to get help because I had just buy it. They telling me "when someone buy a car the car dealer don't show them how to drive it."  what kind of ****ty thing is that. No wonder why, not many people buying their product, with what I been through if someone tell me they thinking of buying one I will tell them not to and make sure they don't. Because money don't grow in trees.

[iGuest]

ACER SucksAcer Customer SupportI purchased a laptop June 2009, the right hinge broke in October 2009, system still functioned. When I called support (left on hold for 45 mins) to let them know the issue they immediately said the issue was not under warranty, because I opened it when it didn't want to be opened, that I should have left it closed and sent it in for repair. After finally getting a rep to understand that the hinge was a mechanical issue and should be cover under the 1 year manufacturers warranty, I sent the system in for repair. Low and behold I get a phone call this morning informing me that they found liquid damage. The system has never been near any liquid whatsoever and it will be $190 to repair the hinge. How ironic that I had already taken the system back to the store where I purchased it and they said it should be covered under the warranty, so I should send it back to ACER for free repair rather than paying them to fix a completely new laptop that wasn't even 6 months old. They did warn me that ACER would probably not honor the warranty and find some issue to say would void the warranty.I told the ACER customer service rep to return my laptop and will make sure that I let everyone know to never purchase an ACER product. I guess you get what you pay for, I should have purchased the SONY like my co-worker told me too. You would think that companies would want satisified customers, but I guess ACER doesn't care.-reply by Imman

[iGuest]

acer support - GOODAcer Customer SupportReplying to rvalkassSurprisingly, I had a good / decent experience with my Acer support. My desktop was fine until 2 weeks ago; I turned it on, ther was an issue then suddenly it just died. They were very quick and accurate with looking up the computer, then telling me how to ship it in and fix it. It had been about an exact year since I purchased the computer at my job, sao I was not even sure if the manufacturer warranty was still active or if I missed it by a week or something; it did not even matter or come up in the conversation. They just agreed to taker it in; it sucked to have to pay like $20 for shipping but it got there okay, and they were so fast to repair it. So far it topok them less than a week to repair my computer and I should be getting it dropped off again on Monday. The only thing I wish they would do is communicate better. I got emails about receiving and shipping my desktop, but never any email with info. As to what went wrong. So I am still waiting to figure that part out when I gedt my desktop back, but until then I will say I deal with manufacturers all the time for customer, they ****!! So I was so surprised when they were so easy to work with and gave me my desktop back so quickly. I love their company so far and hey, can't complain when things go so easily and painless if I just do what I am supposed to. I could not expect Acer to take anymore responsibility than I would, since you could not tell what went wrong. I have nothing bad to say about them; I think some people should take better care of their stuff or use extra warranties because if they think their items are worth so much, they should treat them better and take better care of their info. On it; I know I learned my lesson.

[iGuest]

New R3610 wonAcer Customer SupportI bought a new Aspire R3610 with Win 7. I use a Sprint mobile broadband on my laptop with XP, and want to use it on the Acer. A Sprint tech helped me download the new software required to use the card on Win 7. It installed and when I click it on, it "connects." When I open the computer "Connection" window, it also shows that the computer is connected. But I can not get on the internet. I click on Internet Explorer and it just says "Internet Explorer can not display the web page." No matter what I put in the address bar or the search, that is the only response I can get. Have tried Google.Com, Yahoo, and the default Acer site. Nothing! I'm not a computer genius. Do I need to load a provider? Any ideas?-question by alecbl

[iGuest]

Acer Customer Service Possibly the worst everAcer Customer Support

Replying to rvalkassI am sorry to hear of your bad experience with Acer customer service. Acer is the worse company when it comes to supporting their product. They will find every excuse under the sun to frustrate your computer repair. They will tell you the problem is all your fault. They will tell you the warranty is void. They will tell you you damaged your netbook. They will then say, send us the unit and for $199.00 USD (I dealt with the Texas, USA office), we will fix it. Well, I sent in my computer and when I got it back the keyboard malfunctioned and there was no audio! What a bunch of BOZOS! Never Again. Never Again. Never again

 -reply by D. B. Edwards

[rpgsearcherz]

Your experience with Acer sucks. I had something I feel is sort of similar, although a little different I guess.

More or less I purchased a refurbished laptop and it was full of sticky stuff on the keys (such as someone had put tape over the keys and removed it and it was all full of residue). I called Acer technical support and emailed them (as I find it more efficient to do both) and was told since it was refurbished I would have to contact the refurbisher.

I contact the refurbisher and am told since the laptop is not over 30 days old (which, the warranty only lasts 30 days anyways) I would have to return it to the store I purchased it from for a refund (or exchange). Going through all of these mediums literally took hours but it was resolved in the end.


Now what bothers me about the situation is that Acer pretty much told me that no matter what problems I have with their system, if it's refurbished they won't deal with the questions (and I need to contact the refurbisher). The group it came from was very small -- I can't remember the name right now but it's a 4-5 person operation -- and they have limited knowledge of the issues aside from physical ones.

I guess this is more of a warning than anything -- don't get refurbished Acer laptops!

[-Sky-]

Acer's customer support is as worse than Microsoft support. Not to mention TalkTalk...

[kleong]

I too have an Acer laptop and have my fair share of craps from their support centre. Once, I dropped them some emails requesting for help with some issues. I have purposely chose to write and reply to them during office hours. However their response is always late. Not only that, they response ain't helpful at all. Most of time, they are just trying to swat away my enquiries. My next laptop definitely won't be an Acer.