103 replies to this topic

[AliciaBwDISH]

iGuest, on 28 May 2008 - 09:07 PM, said:

Dish Network HIDDEN Receiver Rental Fee
Dish Network - Scam Scam Scam! Do Not Trust Them!

I too am having some serious issues with Dish Network. I have been subscribing to DN for 7 years as a standard customer and owned my own receiver. Well with the wife�s nagging I upgraded to HD with DVR � what a mistake. The add said �Free Installation�, �Free Equipment�, �Add DishHD High Defintion channels for as low as $10 a month� here check it out for yourself:
Http://www.Allameric....Com/offers.Htm
Notice it says �Free Equipment and Installation� will guess what I find on my bill � a month fee of $7.00 for equipment rental. I have called several times, last time I kept asking to speak to that persons boss. Finally spoke to Mark Montoya who told me he would send me a copy of my contract (which I have a was reading to him) but this will take 6 to 8 weeks.
Well I called back before I posted this and spoke to Alex (he wouldn�t give me his last name). Now I am being told I have to pay the equipment rental because I pre-pay my bill yearly. So I say $30/yr by pre-paying but they are charging me $84/yr for the equipment. What a freaking rip off. Alex said I can ONLY change my account billing during my annual renewal time, which of course means I need to pay for another 9 months before I can straighten this out. I told Alex that 30 days prior to my renewal I will be cancelling my account. Which is ironic because this all started with offers from DTV which seemed better. My brother signed up with DTV, I will check with him about their �FEES�

My next step is to write the CEO of Dish Network:
CEO Charlie Ergen
Dish Network
P.O. BOX 9033
LITTLETON, Colorado, 80160
You.S.A.


-reply by Chili_Willy

Hi, this is Alicia Brink, I am with DISH Network. I apologize about the confusion on your account. The upgrade and installation was at no charge, the 7.00 per month is for the programming access on leased equipment. You do not get charged for the equipment but rather the ability to access programming. This will be the case no matter which receiver you have or whether you purchased or leased the equipment. If you want me to look at your account specifically feel free to email me. Most of all the fees we have in place are relatively the same throughout the pay TV industry, however our package plans run at a much lower cost for the same great programming. Some times competitors will give you a discount that looks appealing, however once this is over the bill goes up by so much making up and than some for any discount you ever received. Our customers find that after the complete the new commitment from another provider that over all they still would have saved money staying with us.

iGuest, on 28 May 2008 - 09:07 PM, said:

Dish Network HIDDEN Receiver Rental Fee
Dish Network - Scam Scam Scam! Do Not Trust Them!

I too am having some serious issues with Dish Network. I have been subscribing to DN for 7 years as a standard customer and owned my own receiver. Well with the wife�s nagging I upgraded to HD with DVR � what a mistake. The add said �Free Installation�, �Free Equipment�, �Add DishHD High Defintion channels for as low as $10 a month� here check it out for yourself:
Http://www.Allameric....Com/offers.Htm
Notice it says �Free Equipment and Installation� will guess what I find on my bill � a month fee of $7.00 for equipment rental. I have called several times, last time I kept asking to speak to that persons boss. Finally spoke to Mark Montoya who told me he would send me a copy of my contract (which I have a was reading to him) but this will take 6 to 8 weeks.
Well I called back before I posted this and spoke to Alex (he wouldn�t give me his last name). Now I am being told I have to pay the equipment rental because I pre-pay my bill yearly. So I say $30/yr by pre-paying but they are charging me $84/yr for the equipment. What a freaking rip off. Alex said I can ONLY change my account billing during my annual renewal time, which of course means I need to pay for another 9 months before I can straighten this out. I told Alex that 30 days prior to my renewal I will be cancelling my account. Which is ironic because this all started with offers from DTV which seemed better. My brother signed up with DTV, I will check with him about their �FEES�

My next step is to write the CEO of Dish Network:
CEO Charlie Ergen
Dish Network
P.O. BOX 9033
LITTLETON, Colorado, 80160
You.S.A.


-reply by Chili_Willy

Hi, this is Alicia Brink, I am with DISH Network. I apologize about the confusion on your account. The upgrade and installation was at no charge, the 7.00 per month is for the programming access on leased equipment. You do not get charged for the equipment but rather the ability to access programming. This will be the case no matter which receiver you have or whether you purchased or leased the equipment. If you want me to look at your account specifically feel free to email me. Most of all the fees we have in place are relatively the same throughout the pay TV industry, however our package plans run at a much lower cost for the same great programming. Some times competitors will give you a discount that looks appealing, however once this is over the bill goes up by so much making up and than some for any discount you ever received. Our customers find that after the complete the new commitment from another provider that over all they still would have saved money staying with us.

[AliciaBwDISH]

anwiii, on 27 July 2011 - 03:46 PM, said:

don't anyone listen to alicia. she says she's in the executive offices like that is supposed to mean something. fact is, she is NOT an executive. no important person of any corporation will go online and respond to forum posts. executives have more important things to do. she's pretending to be someone important when she really isn't.

notive how alicia said we can waive the programming access fee if we do automatic billing. no dish network is trying to use bribary. so now i wonder what the need for this fee is if it can easily be waived by setting up automatic payments.

i am the originator of this thread and this is a classic example of how dish network scams people and uses fraud to extort money from people.

i advise EVERYONE to NOT use dish network. if you have a choice, go with direct t.v. or a cable company. DO NOT SIGN UP WITH DISH NETWORK. nobody from the executive offices are going to pretend they are innocent here on MY watch! all they want is your current credit card or debit card information so if you cancel, they can steal your cancelation fees illegally through your banking information you provided. DON'T DO IT!

alicia- you are welcome here anytime to acknowledge the bad service and illegal activities they promote to scam people out of their hard earned money. if you however lie about anything or try to convince people otherwise, i will have to respond. if you want to help, get some customer id # and look in to their accounts and help them solve the crap dish network did to them. that would be more productive than trying to make dish network look innocent in any wrong doings.

get a clue

Anwiii,

I apologize that you feel we are not here to provide assistance and education. I am with the executive offices and we are a team specifically assigned recently to assist customers on websites and internet forums. This is a fairly new development within our company and we hope to continue expanding it so we can provide customers additional ways to contact us for support. All the information I have provided is accurate and I do have the capabilities to assist customers on a "case by case" basis. If you or anyone feels that they have an issue or concern that needs to be looked at further you are more then welcome to contact me directly by email. Our policies are similar to Directv, if you cancel your account early you are subject to a cancel fee. We differ from our competitors in several ways. One is we reward our customers for the time they were with us, so for every month you fulfill of your contract we deduct 17.50 off cancel fee. Most companies including Directv do not offer this. We also provide similar introductory offers, however our everyday cost is much lower for the same great programming. We ask for your credit card information when you set up an account with us and advise you that if you cancel early or do not return the equipment after canceling your card will be charged the cancel and or equipment fees. You are advised this before you sign up or sign a contract. We also provide all of this information on our website as well as in our contract that are brought to you during install prior to entering the contract. We do offer incentives that our customers are more then welcome to take part in, however we never require them to be a part of any promotion or incentive that they wish not to.If you would like to contact me directly please email me at Alicia.Brink@Dishnetwork.com.

[anwiii]

don't appologize. you wouldn't have a job if what i said wasn't true. in fact, they made a whole division geared toward customer complaint on websites and internet forum? that is sad how horrible things got that you have to waste money and pass it on to the customer like that instead of training your customer service reps better. fact is, you don't work in an executive office. that is a lie. any joe blow can do your job for minimum wage. all you're doing is promoting more lies on the internet now. the only reason why you found my thread is it's #1 on google for the search term "dish network scam" and "dish network fraud"

if you work in the executive offices, you must know Bill Watson, whoes phone# is 720-514-7332. it took me a long time to get this contact name and #. he helped me erase all the fraudulent charges on my bill. after that, i stopped paying it and cancelled my credit card # which i advise EVERYONE to do if they feel trapped with dish network.

you say you are here to help? how are you helping? did you give people a phone# to call to talk to personally? open a division for THAT because THAT'S what people want. you sugar coat the cancelation fee you wave. by law you have to wave it because not only do you over charge for a cancelation fee, it's more than if you were to carry out your contract. there are no rewards. you are scamming people with hidden meanings behind your words. i expect no less from dish network.

all i hear are lies coming out of your mouth even when you talk about when customers sign up with dish network. are you on the front lines? are you hearing how they are signing customers up? don't tell me about what you want other people to hear and sugar coat the truth. that's all they do over there is cover up their crap and make excuses. they NEVER are truthfull and honest and admit to their mistakes. when they do finally admit to their mistakes like they did me, they reimburse ya and make out like they are doing the comstomer a favor haha.

you work in the executive office. next time you come back to respond, asnwer me one question. answer me how many times dish network and it's parent company got sued and lost and had to pay out for damages? answer me that. i have a rough figure through my extensive research. be truthfull alicia. you work in the executive office. this is easy information to get your hands on. let everyone know what a wonderfull company this is by just answering that one question. you wont do it will you. why? because you want to cover up what dish network is all about.

WELL I WONT LET YOU!

AliciaBwDISH, on 01 September 2011 - 06:33 PM, said:

Anwiii,

I apologize that you feel we are not here to provide assistance and education. I am with the executive offices and we are a team specifically assigned recently to assist customers on websites and internet forums. This is a fairly new development within our company and we hope to continue expanding it so we can provide customers additional ways to contact us for support. All the information I have provided is accurate and I do have the capabilities to assist customers on a "case by case" basis. If you or anyone feels that they have an issue or concern that needs to be looked at further you are more then welcome to contact me directly by email. Our policies are similar to Directv, if you cancel your account early you are subject to a cancel fee. We differ from our competitors in several ways. One is we reward our customers for the time they were with us, so for every month you fulfill of your contract we deduct 17.50 off cancel fee. Most companies including Directv do not offer this. We also provide similar introductory offers, however our everyday cost is much lower for the same great programming. We ask for your credit card information when you set up an account with us and advise you that if you cancel early or do not return the equipment after canceling your card will be charged the cancel and or equipment fees. You are advised this before you sign up or sign a contract. We also provide all of this information on our website as well as in our contract that are brought to you during install prior to entering the contract. We do offer incentives that our customers are more then welcome to take part in, however we never require them to be a part of any promotion or incentive that they wish not to.If you would like to contact me directly please email me at Alicia.Brink@Dishnetwork.com.

Edited by anwiii, 21 September 2011 - 12:00 PM.

[AliciaBwDISH]

iGuest, on 19 May 2008 - 05:59 AM, said:

<a href=http://www.trap17.com/forums/index.php?showtopic=53607&view=findpost&p=389831>Replying to Trap FeedBacker</a> OK - as promised here is my update. - I got up the next morning and called - first guy I talked to was Jay - (I remember him from 3 years ago - I went through the deal with him - he said "There was no written contract" - I said "cmon bro - don't start with that crap" - he said "hold please" - OH - I forgot to tell you - I was recording the conservation as it is legal in the State where I live as long as one person knows... 3 minutes later after they BLARED some elevator music - J comes back and says hold on we are working on it. 5 minutes later - he comes back and says the same thing... - after 20 minutes total on hold - he comes back and says I owe nothing ! he said your account is zero and normal billing will continue in JUne. - Thats my update... All I can assume is they went back through thier RECORDINGS as they record conversations also - they also figured out I would continue to call them until they did what they said they would. - So my advice is don't let them take your dough - they try to do that cause most people just pay it... And some people like me have zero tolerance for corporate liars. They are predators who prey on people who don't have the time to stay on the phone all day and prey on folks who do not like to confront others... Take my advice and stay on them and don't let those predators take the money you worked hard for... There are plenty of others to steal your money like oil companies, grocery stores and taxes. Sean Out!

-reply by Sean

Sean,

I apologize you had to endure all of that before it was finally resolved for you. Our main goal is to get it completely resolved as quickly as possible for our customers. We do not by any means try to take advantage of any customer by keeping them on the phone. It is more detrimental to our company to keep customers on the phone and cause them to hang up and have to call back. If you have any further trouble on your account please feel free to email me directly with any questions. Alicia.Brink@Dishnetwork.com