11 replies to this topic

[Harlot]

I have always found ComputingHost's services very reliable. I don't know another free host that even comes close to comparing to ComputingHost. The customer service has alwau been nice and friendly, and it seems that they try their best. Anytime I have a problem, I am always shoot them over a support ticket, and they answer it with satisfactory. Of course, they don't answer my support tickets immediately, but no one should expect a small hosting company to answer support tickets immediately. My support tickets are always answered within 24 hours of posting it, and that is good enough for a free host, and I don't need support that often anyway because I have held so many websites that I am can usually solve issues myself. Unless there is a technical issue with the server, I typically don't have a reason to use the support ticket feature. I guess some people may be upset with ComputingHost, but I think it is fantastic. My problem is with KnowledgeSutra, and I dropped my hosting account here primarily because it felt like a task to post here every month. I was spending more time posting here than posting on my own website. So I was pretty much posting for hosting, and not using the hosting to its full potential. I decided that it would be better to use a different host that didn't require posting. I have not decided what host I will use yet, but I may not go into paid hosting until my website is making at least $10/month so that the site is paying for its own way.

Then, it would actually be easier to earn money posting a few articles on content mills. I could post 2-3 short articles (400 words) each month and have enough to pay for a bill at host gator. I can post 2-3 article in least than 2 hours. If I post three articles on content mill, that is like $9. I would have to spend much more time on Knowledgesutra to make $9 in earnings, and then I hate waiting for the MyCento system to kick in. As for the quality hosting, I will certainly miss it. I hope that my next host is as wonderful as this one, and that the support is just as nice and hardworking.

[midnightvamp]

Just thought I'd post about some of my experiences with ComputingHost. I've been with them for a long time now (I started with the free forum posting service and now have a couple of paid sites with them). Well, even though my original service was free, it was excellent. I had full control over my site and as long as I continued to post on the forums, I could keep my free site up and running without having the normal ads that free sites force on their users. That was the first thing that attracted me to trap17.com (which was the free hosting part of ComputingHost at the time).

Well, though I liked the price of free, I sometimes found it hard to keep up with both my website and the forum posting, so I decided to pay a yearly price instead of having to post. It was very affordable and I figured my time was better spent on updating my site. They had no problem with this and I was able to keep my same hosting without posting to their forum. Well, since then, I've had to upgrade my bandwidth so the hosting costs a little more, but with the extra visitors I also make more money from my site. I would be happy to upgrade my services again, if the day comes where I need to (hopefully it does!).

Anyway, I'd also like to deeply thank their support staff. Yes, they are based out of India and they work on a different time zone than I'm from, so I know most of my tickets aren't going to be responded to right away, but I typically get a response sometime during the night (most often somewhere around 1am - 8am EST). This is within 24 hours most times, except it can be slower during weekends.

Also, there's been some recent changes to my hosting, where I needed to ask a LOT of questions. I felt kind of bad about asking so many questions, but Meredith (the staff member I was in contact with) was more than patient with me and ensured me that she was happy to answer all my questions - and she did just that - took the time to fully answer all my questions and concerns despite this being a busy time for them.

It's this level of personalized customer service that keeps me happy to host with ComputingHost. (The affordable prices and full site control with cPanel help too ) I don't feel like I'm just some random account number to them. I feel like a person because they treat me like one. Yes, support can be a little slow at times, but for a small company based on the opposite side of the world from me, I think it's to be expected.