48 replies to this topic

[Misanthrope]

I tried downloading my email from website this morning and Thunderbird said it couldn't access it the server. Then I tried loading my website - to no avail. Does anyone have any idea what's going on? Is anyone else experiencing this? Seems like this is the second time this spring this has happened. Is an upgrade going on, or something? Thanks in advance for your help!

[serverph]

looks like were sharing the same server, misanthrope... my site won't load too. no official advisory on this matter yet... let's just hope the downtime won't last long.

[saxsux]

Xisto are physically moving their servers - there's an announcement on Xisto support about it.

They've been down since at least 7AM BST (when I woke up and realised I couldn't check my email ), so nearly 12 hours now.

[mrdee]

I have experienced the same thing since this morning (9.oo am GMT, it is now almost 7 pm), the only thing is, my site does load, but it is only since about 2 hours ago I can access the forum here, before I constantly got the message (I use Firefox as my browser) "This site is taking too long to load". When I try to access my Trap17 Cpanel, the login screen appears, but ends up in giving me an empty white page.
I can ping my smtp server (the one in the name of the domain I have hosted at trap17), but when I try to send email I get "Unexpected failure, please try later", the same when i try to access the Trap17 SMTP or POP3 server.

I am glad someone mentioned the announcement on Xisto, as, since I raised a ticket with them many hours ago, I never received a single reply.
This is all highly annoying and I really hope it will not go on for much longer.
I am very fortunate I finally managed to access the forum so i can add a bit of credit.

[saxsux]

mrdee, on Apr 29 2008, 07:25 PM, said:

I have experienced the same thing since this morning (9.oo am GMT, it is now almost 7 pm), the only thing is, my site does load, but it is only since about 2 hours ago I can access the forum here, before I constantly got the message (I use Firefox as my browser) "This site is taking too long to load". When I try to access my Trap17 Cpanel, the login screen appears, but ends up in giving me an empty white page.
I can ping my smtp server (the one in the name of the domain I have hosted at trap17), but when I try to send email I get "Unexpected failure, please try later", the same when i try to access the Trap17 SMTP or POP3 server.

I am glad someone mentioned the announcement on Xisto, as, since I raised a ticket with them many hours ago, I never received a single reply.
This is all highly annoying and I really hope it will not go on for much longer.
I am very fortunate I finally managed to access the forum so i can add a bit of credit.

In all fairness, moving all their servers from one datacentre to another is a big and complicated task; it's likely all the people were too busy with the servers to answer your ticket quickly. Not to mention they probably had hundreds of similar tickets from other people who were wondering what happened.

http://www.xisto.com/network-status shows all the servers as being online again, but I'm still having trouble with mine. I am on a very slow (GPRS) connection, though - it might just be that.
Can anybody else get on?

Edited by saxsux, 29 April 2008 - 06:57 PM.

[mrdee]

Nope, the same problems are still going on this end.
(Email and control panel still hopelessly down).

[Misanthrope]

Yes, Serverph - I'd say you're probably right. Here it is going on 3pm and I still can't access my site, though I notice that several other trap17 sites are up and running. Curious. And as it turns out my site's been down since last night. This seems excessive.

Quote

In all fairness, moving all their servers from one datacentre to another is a big and complicated task; it's likely all the people were too busy with the servers to answer your ticket quickly. Not to mention they probably had hundreds of similar tickets from other people who were wondering what happened.

Yeah, it's funny how customers wonder what's happening when they're kept in the dark. "In all fairness," staff could have avoided all those trouble tickets (or at least the majority) had they posted something - anything - at the trap17 forums when they knew a migration was going to take place. A little head's up would have been both the professional and courteous thing to do. As it stands, we were only alerted to the cause of the problem because a newer member took it upon himself to investigate the matter at headquarters after the fact. If admin would please chime in with the estimated uptime of the remaining down sites here in the support forum we'd appreciate it. I for one need to access my site as soon as possible.

[truefusion]

Misanthrope, on Apr 29 2008, 06:36 PM, said:

Yeah, it's funny how customers wonder what's happening when they're kept in the dark. "In all fairness," staff could have avoided all those trouble tickets (or at least the majority) had they posted something - anything - at the trap17 forums when they knew a migration was going to take place. A little head's up would have been both the professional and courteous thing to do. As it stands, we were only alerted to the cause of the problem because a newer member took it upon himself to investigate the matter at headquarters after the fact. If admin would please chime in with the estimated uptime of the remaining down sites here in the support forum we'd appreciate it. I for one need to access my site as soon as possible.

Not necessarily. Some people don't take the time to search for and look at the topics concerning Trap17 or Xisto in general, especially when they believe submitting a support ticket will solve their problem. The server movement does not affect Trap17 alone, it also affects other Xisto hosting sites. It is proper and much more convenient to post at XistoSupport than to go into each forum and make a topic concerning this. And since Trap17 forums have been down for a while (i'm still feeling some lag on my side), the Trap17 forums shouldn't currently be relied upon for making announcements.

[etycto]

my site works but i cant access my control pannle so i thought it was just my luck so can i assume that the reason why my uni.cc DNS donain is not working is because of this. how long do you expect this move to go on.

[Misanthrope]

truefusion, on Apr 29 2008, 04:19 PM, said:

Not necessarily. Some people don't take the time to search for and look at the topics concerning Trap17 or Xisto in general, especially when they believe submitting a support ticket will solve their problem. The server movement does not affect Trap17 alone, it also affects other Xisto hosting sites. It is proper and much more convenient to post at XistoSupport than to go into each forum and make a topic concerning this. And since Trap17 forums have been down for a while (i'm still feeling some lag on my side), the Trap17 forums shouldn't currently be relied upon for making announcements.

If this topic is any indicator, customers who "believed" they would receive a response via your suggestion have in fact not. When staff has foreknowledge -however slight - that individual websites will be down for a length of time, than that information should be disseminated through the channels that customers frequent as a matter of course before maintenance. I do not, as a matter of course, visit xisto.com before getting down to the business of editing my website. I expect my site to be up a majority of the time as promised, which thankfully - it has been, for the most part. I do, however, log in to my website through trap17.com, since that is where login access for my cpanel is located. It is most certainly not convenient for me to visit xisto.com prior to accessing my website to check on announcements that apparently appear after the fact. And it is inconvenient to attempt several login attempts at my website, post a valid question at the SUPPORT forum, wait for a response from admin only to receive apologist rhetoric from a moderator. I request admin confirmation of this moderator's statements.