33 replies to this topic

[BuffaloHelp]

Hi Trap17 hosting members.

First of all I would like to thank you hosting members for staying patient during these difficult times.

Xistosupport.com announced Data Center (DC) migration to bigger facility for the growing demand. This is to provide much more reliable service to all free web hosting members. However it did not go smoothly as server technicians hoped. Even with their relentless efforts to bring the service back online there are some known issues which I'd like to address.

The first issue is that those with TLD (top level domain) will notice that pining their domain names shows old hosting IP (64.69.46.210). There's nothing at your end can be done since I believe it's at the hosting server's end. I am only guessing this because I have not received any official answer from the support team. But you will notice that hosting members with Tra17 sub-domain gained full access to their hostings.

You can access your cpanel (for those with TLD) by 208.87.243.146/cpanel Use your cpanel username and password and you will be able to access your cpanel. gamma.xisto.com/~cpanelUSERNAME will also show your site up and running. And thus, I believe the problem is with DNS resolution at the server end. And since I do not have the official answer I will state this unless I am corrected, otherwise.

The second issue is changing of name server IPs. If you are using the current and correct name servers you do not need to worry. For those who are using IP address rather than name server alias please double check your setting.

ns.computinghost.com retaining IP 67.19.253.52
ns2.computinghost.com retaining IP 208.87.241.124

The third is try to flush your DNS. If you open your command window and ping your domain name and shows old IP please flush DNS by:

CONSOLE

ipconfig /flushdns

And ping your domain again. It should reply back with 208.87.243.146

I was requested by our fellow hosting members to just give some information to go by, instead of left out in the dark. I will update as more information is available.

The hindsight is 20/20. Yes, they acknowledge that the forum should also carried this important announcement. They also ask for your understanding and continuing support.

Thank you.

PS You can bypass propagation or resolution period by editing HOSTS file. For more information on bypassing DNS propagation or resolution period please try the following:

Amend the following to your HOSTS file (there are two under Windows XP. HOSTS file does not have any extension where as hosts.ics is NOT to be touched. You can see the full extension by Tools>>Folder Options>>View>>unchecking "Hide extensions for known file types")

HOSTS file is located under

for Windows Vista
method 1
method 2

for Windows XP

CONSOLE

windows\system32\drivers\etc

for Windows 2000

CONSOLE

winnt\system32\drivers\etc

for Windows ME or 98

CONSOLE

windows\

Open HOSTS with your Notepad and add the following under 127.0.0.1 (this is NOT to be touched) So you should see before saving and closing as such:

CONSOLE

127.0.0.1           localhost
208.87.243.146     www.yourdomain.com
208.87.243.146     yourdomain.com

Save it, close all your browsers and reopen them to your site. It should work now.

PPS!!! Don't forget to remove the appended change once DNS is resolved fully. vujsa just pointed out that if we happen to change our IP address again, you don't want to be stuck with the old IP.

Notice from opaque:

Thank you BuffaloHelp for this update. News about the Migration is here:
http://www.trap17.co...showtopic=57892

[hitmanblood]

I have problems now with accessing my account on the computing host. Can anyone help me out how should I procede.

The thing is that when I try to login or reset my password it returns me information that e mail account doesn't exist in their database.

Thanks.

[Forbez]

I have no problems right now. Good job Trap17, constantly improving. I didn't mind the wait, was only 2/3 days, not that long.

[Carson]

I'm a bit lost at the moment.... My trap17 subdomain is working, but my parked domain is not working. That's because of a change in name servers right? So in order to get my parked domain working I have to change my name server IPs. How do I do that?

[bishoujo]

sorry I'm still confused. Do we have to do all that ip stuff only if our domain is configured with ip add? Is all this supposed to help me to view my website? Anyway I tried to access my website with http://gamma.xisto.com/~cpanelBISHOUJO but it didn't work I can access my cpanel though.

Edited by bishoujo, 03 May 2008 - 09:23 AM.

[sonesay]

I removed my parked domain and tried to readd it in cpanel but i get this error

Error from park wrapper: Using nameservers with the following IPs: 67.19.253.52,208.87.241.124 Sorry, the domain is already pointed to an IP address that does not appear to use DNS servers associated with this server. Please transfer the domain to this servers nameservers or have your administrator add one of its nameservers to /etc/ips.remotedns and make the proper A entries on that remote nameserver.

Any idea how I can solve this issue?

[etycto]

thanks my trap17 subdomain is working now and my cPanel but my uni.cc domain isn't working so i guess i have to wait a little bit longger, so for now i guess until the problem is resolved i'll use it as a forward. please announce when it's fixed so i can change it back thanks in advance.

[BuffaloHelp]

hitmanblood, on May 3 2008, 03:41 AM, said:

I have problems now with accessing my account on the computing host. Can anyone help me out how should I procede.

The thing is that when I try to login or reset my password it returns me information that e mail account doesn't exist in their database.

Are you trying to reset your cpanel password of ComputingHost hosting account or billing account? It may be premature to reset cpanel password for now.

Carson, on May 3 2008, 05:22 AM, said:

I'm a bit lost at the moment.... My trap17 subdomain is working, but my parked domain is not working. That's because of a change in name servers right? So in order to get my parked domain working I have to change my name server IPs. How do I do that?

Access your domain control and change name servers to

ns.computinghost.com
ns2.computinghost.com

If IPs are asked to provide provide the following IP addresses

67.19.253.52
208.87.241.124

Domain control is through the registrar that you initially purchased your domain name. If I can have your domain name you're trying to add-on perhaps I can have clearer idea.

bishoujo, on May 3 2008, 05:22 AM, said:

sorry I'm still confused. Do we have to do all that ip stuff only if our domain is configured with ip add? Is all this supposed to help me to view my website? Anyway I tried to access my website with gamma.xisto.com/~cpanelBISHOUJO but it didn't work I can access my cpanel though.

Bishoujo, try just gamma.xisto.com/~bishoujo

It was meant to be "cpanelUSERNAME" as in your cpanel username. All lower case please

[Carson]

Quote

Access your domain control and change name servers to

ns.computinghost.com
ns2.computinghost.com

If IPs are asked to provide provide the following IP addresses

67.19.253.52
208.87.241.124

Domain control is through the registrar that you initially purchased your domain name. If I can have your domain name you're trying to add-on perhaps I can have clearer idea.

My nameservers are already pointed to ns.computinghost.com and ns2.computinghost.com(I bought my domain from xidomains anyway). I re-added my domain name and it is still not working. It just times out. How do I get it to work ? If it helps, my domain name is rmxpunlimited.net.

Edited by Carson, 04 May 2008 - 02:44 AM.

[Saint_Michael]

BuffaloHELP missed a major point as well, because of the servers changes and what not you need to clear your browser cache since that data is out of date and no longer able to connect to the old IP numbers. So make sure to clear all your browsers caches and that should help with some of the problems as well.

[Carson]

I edited the HOSTS file and it suddenly started working. Although surely that could not have made it work. Either way everything for me is running as it should be.

Thanks for the support, I really appreciate the help.

[bishoujo]

BuffaloHELP, on May 3 2008, 02:27 PM, said:

Domain control is through the registrar that you initially purchased your domain name. If I can have your domain name you're trying to add-on perhaps I can have clearer idea.
Bishoujo, try just gamma.xisto.com/~bishoujo

It was meant to be "cpanelUSERNAME" as in your cpanel username. All lower case please

Thanks, that worked. But my blog site which is hosted on another domain www.celestial-delinquent.com and in the folder 'cd' didn't work. I tried accessing gamma.xisto.com/~bishoujo/cd but to no avail.

[the need for speed]

Thank goddness! We finally have our sites back up Everything works fine for me, but I have a question to ask. Why can't I access my ACP on my forum. I'm not sure if it is related to trap17 servers, but I hope you guys have an answer Great work guys, Keep it up

[bishoujo]

the need for speed, on May 4 2008, 04:18 AM, said:

Thank goodness! We finally have our sites back up

Really?? Now I really am confused. Does this mean that site visitors can visit your website after you configured those ip things? That doesn't make sense to me, especially since they haven't been asked to configure their ips too.

Also, I tried to use the command window to flush my dns but I keep getting Request Timed Out when I ping my dns.

[the need for speed]

Really? Can't you access your site? I didn't configure anything but people can still see my site...Why doesn't it work for you? lol

[bishoujo]

the need for speed, on May 4 2008, 04:58 AM, said:

Really? Can't you access your site? I didn't configure anything but people can still see my site...Why doesn't it work for you? lol

sigh... no I really can't. Would you like to try for me? My websites are www.celestial-delinquent.com and www.princesstimes.com

[rvalkass]

BuffaloHELP, on May 3 2008, 07:04 AM, said:

The second issue is changing of name server IPs. If you are using the current and correct name servers you do not need to worry. For those who are using IP address rather than name server alias please double check your setting.

ns.computinghost.com retaining IP 67.19.253.52
ns2.computinghost.com retaining IP 208.87.241.124

It looks like there is still something wrong here regarding Trap17 accounts and the nameservers. My domains pointing to an account with ComputingHost are working perfectly. However, domains with the same registrar (and one with a different registrar), and with the right nameservers set, that are pointed to my Trap17 account just do not work.

It has been like this for a few days (so is not a propagation problem) and doesn't seem to be affecting only one domain registrar. It also doesn't just affect my PC, but every PC I have tried from, and apparently everyone in the world.

I know you're incredibly busy, but it would be nice to have our domains working again

Update: Trying to add the domain again in cPanel returns the following error:

Quote

Error from park wrapper: Using nameservers with the following IPs: 67.19.253.52,208.87.241.124 Sorry, the domain is already pointed to an IP address that does not appear to use DNS servers associated with this server. Please transfer the domain to this servers nameservers or have your administrator add one of its nameservers to /etc/ips.remotedns and make the proper A entries on that remote nameserver.

As those IP addresses are the ones mentioned as being correct, it looks like the gamma server is configured to look for the wrong IPs when checking if a domain has the correct nameservers set.

[hitmanblood]

Well nothing is working for me. I have domain with coputing host that I have obtained this domain trough points. And now it doesn't work. Can anyone put me onthe right track and tell me how to p[rocede.

My domain is zedsi.com

[Saint_Michael]

If the above methods don't work, and everything is correct with the name servers then you will have to put in a support ticket and set it to either high or critical to get it fix as that will be a quicker method of fixing the parked or add-on domains DNS issues.

Also I would suggest not to remove and re-add your domains again, because you could wait even longer for the domain to be picked up, and that might not solve the issue, and run into problems like rvalkass and sonesay did when they tried to re-add their domains again.

I question that HOST method because you mention "DNS is resolved fully" but you don't go into details on how users should be aware of that, I would have to assume that they would have to ping through CMD to see if this happens or not. Although it does bring up a interesting idea, couldn't that same file be uploaded to the server to correct the problem or a MOD_rewrite?

Of course another question comes up would contacting the registar and see if they could fix the IP confliction on their end??

Oh almost forget use the Live Chat option as well, that way some tickets could be reduced on this problem and you would be able to get immediate results.

Edited by Saint_Michael, 04 May 2008 - 05:54 PM.

[serverph]

let me just add my domains on trap17 gamma server to the list of those NOT resolving to NEW IPs:
http://serverph.uni.cc
http://kapamilyatalk.com

ping reports IP as 64.69.46.210 (OLD IP). it has been several days already since gamma server went back online, and i can somehow concur with rvalkass that it seems more and more not a propagation issue any longer.

the workaround by editing the HOSTS file on windows as suggested by BH works, just to be fair. BUT it is pointless for my site users/visitors who are unaware of this to be able to circumvent IP problem. it would only work for myself, and not for the general public who access my sites. it's a localized solution, and not a netwide one.

i have the correct nameservers for the domains above, as do others on trap17 experiencing same issue.

SaintMichael said:

Also I would suggest not to remove and re-add your domains again

thankfully i did not attempt this to see if it can be resolved strictly from my side.

SaintMichael said:

Oh almost forget use the Live Chat option as well, that way some tickets could be reduced on this problem and you would be able to get immediate results.

tried that, and ashley came online for me. no joy on that, as she seems unaware of any issues of the kind, and simply referred me to raise a support ticket (which of course, i did. Ticket ID: BUR-901314 and LIE-678330 -- i mistakenly labeled the earlier one as LOW, so i made another one with same report as CRITICAL).

---

UPDATE 1 (a day later): velma has attended to my domain issues via XISTO LIVE SUPPORT, and they appear to be up and running again. have tested on proxy, as i may still need to wait 2-3 hours more for them to appear on my side of the world. thanks velma! (special thanks to SaintMichael, who was hounding LIVE SUPPORT as well in my behalf, and for testing availability of my sites in his side of the world. )

an advise to others: get on http://www.xistosupport.com to check if anybody is ONLINE for LIVE SUPPORT chat. velma and i think it works faster that way, so she can do the manual resetting she needs to do to make the domains work the instant you get to chat with them. faster than the ticket system.

---

UPDATE 2 (hours later after UPDATE 1): my sites are back on track, and i can view them with no problems whatsoever. will check on cpanel if there are issues there when i have the time. i have likewise closed my support tickets at xistosupport myself, so as to reduce the backlog support is having in responding to support tickets.

[BuffaloHelp]

Looks like all add-on domains are suffering from some kind of "lock" from the old server IP. The only suggestion at this point is go through xistosupport . com

This is frustrating, I know. My add-on domains are non-working and it's embarrassing. All I can be is patient and hope that my request is read by the support team. I'm pretty sure they are swamped.

[rvalkass]

I can now confirm that parked and add-on domains appear to be working! However, they will not work without you deleting them and re-adding them using cPanel. Just use cPanel to delete the domain and then re-add it with the same information. With add-on domains, as long as you give it the same folder name when you re-add it, it looks like no data is lost - just make sure you use the same folder name as before rather than what cPanel suggests!

Thanks to everyone involved in getting this working again

[bishoujo]

Ok I'll try that. How long will it be for the domains to work after being removed and re-added?

rvalkass, on May 5 2008, 09:12 AM, said:

I can now confirm that parked and add-on domains appear to be working! However, they will not work without you deleting them and re-adding them using cPanel. Just use cPanel to delete the domain and then re-add it with the same information. With add-on domains, as long as you give it the same folder name when you re-add it, it looks like no data is lost - just make sure you use the same folder name as before rather than what cPanel suggests!

Thanks to everyone involved in getting this working again

[rvalkass]

bishoujo, on May 5 2008, 02:11 PM, said:

Ok I'll try that. How long will it be for the domains to work after being removed and re-added?

It should be instantaneous as long as you already have the nameservers set correctly. What takes time with domains is getting the namerserver records to propagate to all the DNS servers in the world. Parking/adding a domain changes a record on the nameserver, so is an instant thing (as it is only changed in one place, rather than all over the world).

[bishoujo]

Oh my God YES it's back! Thank you for the information rvalkass, it worked. Now I can update my website!