5 replies to this topic

[velma]

Hello,

I have created here an email template to help get issues solved faster, this format is to help members AND support admins.The helpdesk url is https://www.xistosup...ubmitticket.php

Title :- My {Sub-domain} Needs The Password Reset

Title :- My {Sub-domain) Is Giving Me An Error {Explain Error in 3-4 words if possible}

• Sub-domain name.
  
• Use the email address you have submitted in the HOSTING APPLICATION.
  
• Cpanel Username.
  
• Password (This is used to verify your account or check the error)
  
• If password needs to be reset then you need to submit your forum username and password.
  
• Your IP => Go to ipchicken(dot)com and kindly paste the ip you see.
  
• If you faced an error, then kindly paste the error or at least let us know what actions you took that resulted in the error.
  
• Link to the trap17 thread if you have submitted a topic/post about the error/problem.

If you take out the time to submit these details then I am sure that your issues will get solved way faster and it will be easier for us at the support department to verify your account

[kudmus]

Thank you for this. I have noticed a lot of things that I did not include when I submitted mine. Maybe that's why I haven't received any response even after 2 weeks.
I hope this time it works.

[velma]

Kudmus,

I would appreciate it if you could please paste your Ticket id here or at least in the topic you have opened so that I can look into this matter as soon as possible.. I apologize if this caused you any inconvenience.

[-Sky-]

Thank you for the information velma. If I get a problem I'll use this method.

-Sky

[kudmus]

I'm not sure if I know what you want me to tell you but I just copied some stuff that was in the email that I received as confirmation when I submitted my ticket. I don't know if it will help.

Quote

Ticket ID: NYV-598836
Subject: I can't access my site
Department: Xisto Support
Priority: High
Status: Open

I really want to thank you for your willingness to help. I was almost losing hope.

[Alex Cicala]

Xisto is the best with their support, I support their system 100%.

The support ticket system has never lets me down, whenever I get stuck I just submit a ticket and lately within 1 day I get a helpful response. And my rating rating on the system is 11/10 because it hasn't failed me once.