Sick of Webhost4life Service!Webhost4life Sucks!I've been using them for a few years (3-4) and they now ****, my sites have been down for a whole day and 1/2 (not just my sites but an entire server full of other peoples' hosting accounts). They allowed other clients of theirs access to see and edit my MySQL accounts and yes, I can see other peoples and edit theirs. I can even edit some guys WordPress account. I've told them about this and they deny I can see these account and edit them. I've contacted the web owner myself and he up and moved to another host and was thankful I told him about it. I've been plagued with downtime and their chat support is a joke! They just tell you to submit a ticket - what's the point in having chat support if you just tell people to submit a ticket no matter what they say and you not really about to help. Also I told them I'm not getting 99% up-time and that this was what I signed up for and they tell me there are no refunds - yet their sites says 99% up time and satisfaction guarantee! I told them "I'm not satisfied" - there reply: "submit a ticket" - what!? Very crappy service - they use to be okay but now it's just crap. And when I was talking to them about the 99% up-time problem they said well you "should be on a Windows server if you have an issue with up time it's more stable"... What!? I signed up for Linux for a reason, I didn't want Windows! Anyways, I'm sick of there crap and I'm already moving away from them. More on what they did:Without letting me or any other hosting account user know they "upgraded" their hosting servers so that mail() functions would not work.I lost untold business just because people could not contact me from my site and I only found out a few weeks latter. Also they installed some kind of security thing that blocked anyone on Internet Explore from viewing my sites - webhost4life never told me they did this and I didn't know as I use Firefox. My sites were like this for months and I had no idea until a friend told me he could not see my site on Internet Explore. Webhost4life took no responsibility for this.I saw someone else on here had billing issues. I've also had them... They charged my card even through my account was set not to charge my credit card. And so I asked billing to remove the charge, they did and their automated billing charged it again. Then billing department removed the charge again and again I got billed. This was all within a span of 2 days - so my credit card was billed hundreds of dollars went over my card limit and was charge some hefty fees (several hundred dollars of fees)I'm sure there are tons of other things I can't think of right now but it's really sad... There hosting is just no good! And I use to recommend them to people but not now! They are losing a lot of business with me leaving.-reply by NoTo-WebHost4Life
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#12
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Hail Caesar!
- Interests:Trap17 Free Web Hosting, No Ads
Posted 19 February 2010 - 05:15 PM
Webhost4life Does Suck.Webhost4life Sucks!
These guys have royally screwed up lately. They moved my site over to a new server, and neglected to contact me regarding that my FTP settings would change, and that I could no longer check my mail online at the same location. Both caused major frustrations before I had to contact them for support.
That coupled with their very ignorant staff on what has happened to all the customers who had registered their domains via "webhost4life domains" but turns out it was just an affiliate and now it's causing major headaches, since I thought it was registered thru them. Now I'm running around getting no where since they broke away from their affiliate and now do their own domain registration. You see I'm furious at their lack of communication! I wouldn't recommend their services.
-reply by Heather#13
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Hail Caesar!
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Posted 07 March 2010 - 09:19 PM
Webhost4life over 3 years, migration to new platform has been troublesomeWebhost4life Sucks!
Hi,
Have used Webhost4life for well over three years now. Their support has been very good. They recently did a migration to a new platform. Since then, things aren't as googd as they were. I wonder if they sold to some bigger incompetent. Things that always worked are not workingso well now. Still, only been a couple of weeks and I will hang with them for the next few months... I think they will get it right if they are still the real Webhost4life.
Dan
#14
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Newbie
Posted 15 March 2010 - 03:34 AM
I too have had issues with WebHost4Life. I'm organizing a central place for us to discuss the issues we're seeing. Check it out: http://webhost4lifecustomers.ning.com/
Ning offers a lot of features that will allow us to take this discussion to the next level. I will be actively seeking out new members so that people have a common place to discuss. Hopefully, it will become easy to find in the future.
Ning offers a lot of features that will allow us to take this discussion to the next level. I will be actively seeking out new members so that people have a common place to discuss. Hopefully, it will become easy to find in the future.
#16
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Hail Caesar!
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Posted 16 March 2010 - 12:21 PM
WebHost4Life - a perfect nightmareWebhost4life Sucks!
My hosting Plan: Advance Hosting Plan - Turbo Charged - Windows Server 2008I decided to migrate all my sites (about 20) in October 2009, after having done intensive testing that left me satisfied.The migration process (wich cost me $249,75 via Live Chat) was terrible. The migration team was asking all the time for basic instructions that we already inform in their primary form.Support does not read the tickets properly and sometimes suggest different solutions in the same ticket.The site presents the CEO e-mail contact in a prominent place. It is a farce since I sent him several e-mails without any response.A month ago my portals began to fall due to lack of space in SQL. According to the Live Chat I had already exceeded the size limit, which was 1 GB. So, they told me to buy more 300 MB, which would cost me $90 per year. After asking repeatedly to the Helpdesk which was my limit of space they finally said it was 2GB. In other words, I didn't have to buy extra space of 300 MB because I had room for more 700 MB in the SQL. Ridiculous, not to call something worse.Over time the performance was allways falling. Yesterday, I received more than 200 alerts of down time (Error Type: 503 Service Unavailable).The responses of support ranging from a simple "after we realized tests we conclude that it's all okay" to "sorry for the inconvenience" or "we put your site on a dedicated server" which was clearly a lie, because I found that it was hosted on a server with more 150 other sites. When I showed the list of my IP neighbors they did not respond.Currently I am in a panic because they do not inspire any confidence and I'm having terrible problems with my clients.Moral: if you want to go bankrupt host your sites in Webhost4life.
-reply by Carlos
#17
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Posted 25 April 2010 - 11:06 PM
webhost4life is the worstWebhost4life Sucks!
Do not ever, ever use webhost4life for hosting. Especially after their current migration to new servers. Their customer support is horrible, their hosting in unreliable and always down and they are just plain idiots.
-reply by arrtgirl#18 Guest_George_*
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Posted 27 September 2010 - 05:37 PM
WebHost4Life.com - what a joke! WebHost4Nobody should be their name! WebHost4Life.com is totally incompetent and has been for me the cause of nothing but troubles, headaches, and sleepless nights for almost 4 months.
I have been with them for several years, and slowly they have been deteriorating, in terms of features offered (less), price increases, slower and less competent support, and increased downtime and website slowness. However things have gotten really bad since January, and affected me directly since June when they started to run all the websites they host (including those expensive dedicated servers) of their new, apparently improved, platform. It looks like as of August 2010 they have completely moved all their clients to this new platform. And all new clients will be on their new platform automatically. And I can only feel sorry for them, because that new platform is new indeed, in that it totally ruins your website. Please read my review to find out why...
WEBSITE MORE DOWN THAN UP and "EXPERIENCED" SUPPORT TEAM:
For a start, expect your website to constantly go down, and expect the support team not to be able to do anything about it for weeks! Yes, weeks! While the support is available 24x7 as they say, they are practically useless. The way their support works is quite entertaining, if only it wasn't so sad... First they turn you into a parrot (a little bird that can repeat phrases after you... you know) by making you restate the problem to them like 5 times over (because they will either answer a question you did not ask, or ignore half of what you asked), to which they give you one of their two favorite responses: "we are sorry for this inconvenience..." or "we are investigating the issue..." or both, if you are particularly insistent. The way they decide which response to pick is by throwing a dice btw. After about a week, once you have received 5 or 6 as you have probably guessed terribly informative messages; you request that the issue be looked by a supervisor or a higher technician. This turns them into a different mode of operation with you... Now they tend to reply in a "things are working fine now, please check on your end..." fashion and closing the ticket. And after that, Oh Miracle! Indeed, the website works for 30 minutes, or even an hour... unbelievable! (Though if you can call 5s-10s response times working is a matter of a debate). But that "miracle" time does not usually last more than an hour... the website goes down for some time, and then spontaneously up again for 10 minutes, and then down for oh maybe several hours, and then... you get the pattern! So, then you realize that, after all, they are just humans, not some deities that could work a true miracle, you so hoped for! After all, it must be insanely difficult to have a website you host run for several days uninterrupted... isn't it? Thus, you submit another ticket, and you are back to the beginning of your entertaining, but sad, time-consuming, counter-productive, and costly endeavor of communicating with their so-called experienced 24x7 support!
WEBSITE ACCESS PROBLEMS:
But if the roller coaster-like responsiveness and availability of your website didn't disappoint you enough, I have another lovely surprise: guess what: you may not even be able to access your website for weeks to upload or download files via FTP, or to back up your database! I have been cut off from my website FTP-wise for 10 days! They could care less! Just imagine what it's like to urgently need to update your website and not have any means to do it! Their support this time was beyond just incompetent, they were totally clueless! I was asking like what is 5x5, and they were telling me that 2+2 = 4 (bad analogy but you get the point - they were totally unaware of the problem or did not want to fix it). I tried retrieving a backup for one of my databases for 1 month! They could care less! It was fortunate that I was able to migrate my database nevertheless by first using an older backup and then importing data from their database server (which thank God was accessible at that time) over to my new database server. So, even after you realize how terrible they are, unless you do regular backups that you have access to, you might have a very hard time trying to migrate to a different host, like I did.
DIRTY PRACTICES with BILLING:
And a few words about the billing. BEWARE they do not stand by their guarantees! First of all they do not refund any add-on features you purchased in addition to your plan - at all! So, even if you spend more than what the plan cost you on those extra features (like extra domain) - they will not you refund a buck! Second: regardless of what your issue is they will impose a hefty cancellation fee! Third: when issuing partial refunds for the hosting plans they calculate the amount by looking into complete months of hosting left, and rounding the amount in their favor! So if you have left 117 days with them, they will refund for 90 days only, not 117! Fourth: if you have prepaid for the hosting (like I did - I paid 40 days before my hosting would expire), they will turn it on its head and state that your real payment date was the begging of the new billing period, and the beginning of the new billing period was the date when you paid! That's what they told me on the phone: literally they accused me of late payment, when in fact it was the other way around! So, not only is their support incompetent, but their accounting department is incompetent as well! Fifth: I have asked them several times not to put my account on auto-renew; and over the phone they assured me it was off, but when I logged in to the control panel, the auto-renew was on - they disrespect you completely! Finally: when it comes to arguing that you want to cancel the account and get a refund, stating unacceptable downtime as the reason, they tell you literally: "Yes we do provide and guarantee 99% uptime, but that is cumulative, not during any particular time period". In other words, if you host your website for 5 years with them (that's 60 months), it's ok by their terms for your website to be down for 2-3 weeks in a row, because the uptime guarantee is cumulative! Ridiculous! So, basically, you would be very lucky if you get anything back from them! Do not trust them, and stay away!
PROOF of THEIR POOR PERFORMANCE and CONCLUSION:
I am glad that I have finally ended my relationship with them and moved to a great asp.net alternative - ARVIXE. I am btw not their affiliate or anything, but thought its important I mention a good place where you can go if you want to host a moderate asp.net websites with SQL Server databases.
And here's a response time chart generated by Pingdom for my website when it was hosted by WebHost4Life.com and later when it was on ARVIXE's servers! It's real data, and to me the difference is astonishing:
http://i52.tinypic.com/2dc5o20.png
The bottom line is that if you want your website to be constantly inaccessible, offline, slow, and unresponsive, and if you like repeating your questions and explaining your issues 10 times over to the support team only to hear that they "are sorry" or that "it works fine now", then WebHost4Life.com is for you. Otherwise - don't even consider this terrible web host!
PS:
Sorry for the lengthy and at times sarcastic review, but I really wanted to give a thorough and comprehensive review with specific examples and facts, and to warn people to stay away from WebHost4Life.com!
I have been with them for several years, and slowly they have been deteriorating, in terms of features offered (less), price increases, slower and less competent support, and increased downtime and website slowness. However things have gotten really bad since January, and affected me directly since June when they started to run all the websites they host (including those expensive dedicated servers) of their new, apparently improved, platform. It looks like as of August 2010 they have completely moved all their clients to this new platform. And all new clients will be on their new platform automatically. And I can only feel sorry for them, because that new platform is new indeed, in that it totally ruins your website. Please read my review to find out why...
WEBSITE MORE DOWN THAN UP and "EXPERIENCED" SUPPORT TEAM:
For a start, expect your website to constantly go down, and expect the support team not to be able to do anything about it for weeks! Yes, weeks! While the support is available 24x7 as they say, they are practically useless. The way their support works is quite entertaining, if only it wasn't so sad... First they turn you into a parrot (a little bird that can repeat phrases after you... you know) by making you restate the problem to them like 5 times over (because they will either answer a question you did not ask, or ignore half of what you asked), to which they give you one of their two favorite responses: "we are sorry for this inconvenience..." or "we are investigating the issue..." or both, if you are particularly insistent. The way they decide which response to pick is by throwing a dice btw. After about a week, once you have received 5 or 6 as you have probably guessed terribly informative messages; you request that the issue be looked by a supervisor or a higher technician. This turns them into a different mode of operation with you... Now they tend to reply in a "things are working fine now, please check on your end..." fashion and closing the ticket. And after that, Oh Miracle! Indeed, the website works for 30 minutes, or even an hour... unbelievable! (Though if you can call 5s-10s response times working is a matter of a debate). But that "miracle" time does not usually last more than an hour... the website goes down for some time, and then spontaneously up again for 10 minutes, and then down for oh maybe several hours, and then... you get the pattern! So, then you realize that, after all, they are just humans, not some deities that could work a true miracle, you so hoped for! After all, it must be insanely difficult to have a website you host run for several days uninterrupted... isn't it? Thus, you submit another ticket, and you are back to the beginning of your entertaining, but sad, time-consuming, counter-productive, and costly endeavor of communicating with their so-called experienced 24x7 support!
WEBSITE ACCESS PROBLEMS:
But if the roller coaster-like responsiveness and availability of your website didn't disappoint you enough, I have another lovely surprise: guess what: you may not even be able to access your website for weeks to upload or download files via FTP, or to back up your database! I have been cut off from my website FTP-wise for 10 days! They could care less! Just imagine what it's like to urgently need to update your website and not have any means to do it! Their support this time was beyond just incompetent, they were totally clueless! I was asking like what is 5x5, and they were telling me that 2+2 = 4 (bad analogy but you get the point - they were totally unaware of the problem or did not want to fix it). I tried retrieving a backup for one of my databases for 1 month! They could care less! It was fortunate that I was able to migrate my database nevertheless by first using an older backup and then importing data from their database server (which thank God was accessible at that time) over to my new database server. So, even after you realize how terrible they are, unless you do regular backups that you have access to, you might have a very hard time trying to migrate to a different host, like I did.
DIRTY PRACTICES with BILLING:
And a few words about the billing. BEWARE they do not stand by their guarantees! First of all they do not refund any add-on features you purchased in addition to your plan - at all! So, even if you spend more than what the plan cost you on those extra features (like extra domain) - they will not you refund a buck! Second: regardless of what your issue is they will impose a hefty cancellation fee! Third: when issuing partial refunds for the hosting plans they calculate the amount by looking into complete months of hosting left, and rounding the amount in their favor! So if you have left 117 days with them, they will refund for 90 days only, not 117! Fourth: if you have prepaid for the hosting (like I did - I paid 40 days before my hosting would expire), they will turn it on its head and state that your real payment date was the begging of the new billing period, and the beginning of the new billing period was the date when you paid! That's what they told me on the phone: literally they accused me of late payment, when in fact it was the other way around! So, not only is their support incompetent, but their accounting department is incompetent as well! Fifth: I have asked them several times not to put my account on auto-renew; and over the phone they assured me it was off, but when I logged in to the control panel, the auto-renew was on - they disrespect you completely! Finally: when it comes to arguing that you want to cancel the account and get a refund, stating unacceptable downtime as the reason, they tell you literally: "Yes we do provide and guarantee 99% uptime, but that is cumulative, not during any particular time period". In other words, if you host your website for 5 years with them (that's 60 months), it's ok by their terms for your website to be down for 2-3 weeks in a row, because the uptime guarantee is cumulative! Ridiculous! So, basically, you would be very lucky if you get anything back from them! Do not trust them, and stay away!
PROOF of THEIR POOR PERFORMANCE and CONCLUSION:
I am glad that I have finally ended my relationship with them and moved to a great asp.net alternative - ARVIXE. I am btw not their affiliate or anything, but thought its important I mention a good place where you can go if you want to host a moderate asp.net websites with SQL Server databases.
And here's a response time chart generated by Pingdom for my website when it was hosted by WebHost4Life.com and later when it was on ARVIXE's servers! It's real data, and to me the difference is astonishing:
http://i52.tinypic.com/2dc5o20.png
The bottom line is that if you want your website to be constantly inaccessible, offline, slow, and unresponsive, and if you like repeating your questions and explaining your issues 10 times over to the support team only to hear that they "are sorry" or that "it works fine now", then WebHost4Life.com is for you. Otherwise - don't even consider this terrible web host!
PS:
Sorry for the lengthy and at times sarcastic review, but I really wanted to give a thorough and comprehensive review with specific examples and facts, and to warn people to stay away from WebHost4Life.com!
#19
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Posted 17 January 2011 - 01:05 PM
we at www.lets-beep.cz.cc are also going to provide free web hosting services. (keep chekin out - the plan will be unlimited hosting in return for 10 posts per month)
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