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Cpanel Sign-in Not Working In Firefox


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#1 lonebyrd

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Posted 14 April 2009 - 02:29 AM

I'm having a problem with firefox loading my cpanel. I'm using firefox version 3.0.8 and whenever I try to go to my cpanel sign-in page it just won't load and times out, saying it took to long to connect. Funny thing is, I have AOL on my computer and my cpanel sign-in page loads fine there. I've tried deleting cookies, running ad-aware and spy-bot s&d, and my virus protection has been running regularly every night with no problems. I'm running windows xp with service pack 3. I just installed service pack 3 and was having this problem even when I had service pack 2. It was loading fine until yesterday, so I really am stumped as to why it won't load now. Any suggestions?

#2 jlhaslip

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Posted 14 April 2009 - 02:52 AM

There are instances in the past when the User (you) had to submit a ticket to xistosupport.com for this same issue. Something about the IP being banned for excessive attempts to log-in. No idea why it happens, but it does.

#3 lonebyrd

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Posted 15 April 2009 - 01:13 AM

Could you tell me which department to submit the ticket to? There are 9 of them and CH Support is the one thats highlighted but I've no clue what that is.

#4 truefusion

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Posted 15 April 2009 - 01:35 AM

View Postlonebyrd, on Apr 14 2009, 09:13 PM, said:

Could you tell me which department to submit the ticket to? There are 9 of them and CH Support is the one thats highlighted but I've no clue what that is.
All Trap17 related queries should be directed to the Trap17 support department. CH support is for ComputingHost, which is for paid hosting, not Trap17 hosting.




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