Windows 7 KillsWindows 7 Freezes (again)
I've spent more time slamming Microsoft that Popeye has slamming Spinach over the years.
I did NOT jump to Vista at all.
I preached loudly to never buy ANY Microsoft product until a minimum of SP1 was out.
Through my schooling I have access to much Microsoft software - and when I was offered Windows 7 Professional RTM I took a copy on the spot, but I spent (on and off) about two weeks scouring the web for reviews, tips, you name it, before installing it on my old machine in the x86 version.
I fell in love with this OS in about a week, then I started having old hardware issues come up again (thought they were dead - but I had been pushing the system quite a bit). I could not afford to play around with all of it myself as I had certification exams and such coming up quickly, so I broke another rule: I bought a built system from a vendor.
A Dell Inspiron AMDX2 @ 2.8, with 6GB ram. It ran flawlessly out of the box, except for one nagging issue with the new Windows Virtual PC that I felt was a Dell issue. I've spent the last several weeks trying to correct that. As of last night, the system will not boot under any circumstances - I tried every possible way to do it, and couldn't get past the "Windows is Starting" screen without an dead-stop-freeze.
The rep from Microsoft could get no farther either and he called Dell on a 3-way and told them flatly (as I had figured) it was hardware and they had to deal with it - he's going to call me back tomorrow to see what happened.
The Dell guy made me re-do every single step I told him had already done, and I pointed out 2 he hadn't thought of - all to no avail of course. Well duh!
After leaving me on hold for 10 minutes, he comes back and says that we need to take all of the ram OUT except for one stick, because...There is TOO MUCH MEMORY and it is making the system freeze up before we can load Windows/Repair/Recovery/Safe Mode/Reinstall - etc.
I stalled them off until tomorrow while I try and dig up some other ideas myself first - I'm afraid that more of their clunky poking will truly fudge the system, and I'll lose a BUNCH of not backed up data (especially DOC's and my mailbox).
I am now totally convinced that the whole problem lies with Dell and hardware, BUT, even after 6 weeks of screwing around with Dell etc (and talking to a few know-nothings at Microsoft before talking to a few with brains) - I still would not drop Windows 7 for love nor money, and the tenacity alone of a couple Microsoft guys to get this resolved has gained the company some points back with me.
-reply by loren sanders