5 replies to this topic

[The Simpleton]

Does anyone else has this problem or is this only my woe? My hosting account was suspended for nearly a month and as soon as I paid off the debt I got it back, and the first thing I wanted to do was to install Joomla. But when I tried to open Softaculous, I got this error:

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"Site error: the file /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/enduser/main/functions.php requires the ionCube PHP Loader ioncube_loader_lin_5.2.so to be installed by the site administrator."

I opened a ticket and got a reply this evening that everything was fine from the admin's side. I replied by attaching a snapshot of the page I get whenever I open Softaculous or Fantastico (just to prove I wasn't bluffing ) - but by that time I guess their day was over and I have to wait till tomorrow for their reply. In the meanwhile can someone help me out? Is there anything I can do in this situation or do I just have to wait for the server admin to do something?

[anwiii]

The Simpleton, on 07 May 2010 - 02:29 PM, said:

Does anyone else has this problem or is this only my woe? My hosting account was suspended for nearly a month and as soon as I paid off the debt I got it back, and the first thing I wanted to do was to install Joomla. But when I tried to open Softaculous, I got this error:

you said you tried to open it in softaculous. did you try fantastico? i just tried fantastico and it is working. also, i believe opaque made an announcement about 6 months ago that they are no longer supporting any upgrades to softaculous.....or however you spell it. i don't even have that option in my cpanel. i just have fantastico.

[The Simpleton]

yes i did try fantastico and it gave a similar error. and i hope "no more upgrades" doesn't mean no more access at all! I wouldn't mind the old version either because most of the CMS allow automatic upgrades so all I need is the one-click install facility. Anyway, here is the error I get for fantastico:

Quote

Fantastico is not installed at the default location /usr/local/cpanel/3rdparty/fantastico. Either move the Fantastico directory from it's current location to /usr/local/cpanel/3rdparty/fantastico OR enable ioncube loaders in WHM -> Tweak settings.

[Saint_Michael]

Odds are it needs to be reloaded as I can see the error as well I let the admin know.

[The Simpleton]

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Odds are it needs to be reloaded as I can see the error as well I let the admin know.

Thanks - I'm glad to know that I'm not the only one facing the problem; first I thought it happened due to the suspension of the account. Well anyway I'll be looking forward to using the auto-installer soon because I can't figure out the database step in the manual install!

[Saint_Michael]

Just to close this topic out, Softaculous and Fantastico are up and running again.