rpgsearcherz, on 23 October 2011 - 12:03 AM, said:
Even for commercial sites, I don't see much of an issue with using ComputingHost. Even recent tickets have been taken care of fairly fast, and despite paying $1.95 a month the quality of the hosting has been great. There is very little downtime except in certain rare cases where it happens multiple times in a row (such as for a 3 hour period having 5 minute outages).
Hi!
I didn't mean to say that the web hosting service is in any way inappropriate for a commercial site but on the contrary, I would say that if you have a rock-bottom budget, ComputingHost is the way to go. They give you a hosting package and they also give you a domain name to go with it - all without having to get your credit card out of your pocket or paying a single cent (although you would be using MyCENTs in plenty when managing multiple domain names and one of the higher packages).
The point I would like to make is that the resolution of tickets should be quick enough for trouble tickets to be closed (i.e. for the problem to go away, and not to just get a response) within a day. Problems are rare, but can occur and can take down a commercial website with it. Two days of downtime can have visitors seeking other sources of information that they are looking for and if they find something better, they tend to stick with it. I would imagine that the users with a paid package (I mean paid with real cents and not MyCENTs) may get better service than the free web hosting users but that only seems fair considering that paying users are the ones who help pay the wages for employees, keep the company afloat with some profits, and pay for the taxes due.
I have yet to create a ticket in recent times but when I do and I get issues resolved quickly, I'll be singing a different tune to encourage more people to use ComputingHost for their commercial websites too. It may seem inappropriate for me to judge ComputingHost based on their performance on a ticket in the past but that is all the information that I have to offer.