, Please 
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This topic is locked
velma, don't be so quick to lock topics as other members may find certain information usefull.
in regards to not being able to change my dns records, your dns records can't be pointing to another webhost or even the name servers for computing host. the required name servers you must have are...
* om1.computinghost.com
* om2.computinghost.com
* om3.computinghost.com
* om4.computinghost.com
you need these name servers pointing to your site before you are able to change most of the dns records although i am still able to change ns records. i'm not sure why they require it this way(nor did i ask) but that's the way they have set things up and i got a straight forward answer.
if you want to register name servers, they don't give you that option directly(i don't know why) so one will have to create a support ticket if you want your new name servers registers (ex. ns1.yourdomain.com n2.yourdomain.com)
with all the *BLEEP*ing i do about xisto recently, i have to mention something. meredith has replied to a few of my tickets in the past and has actually been the most productive support person over there where she will answer questions clearing for the most part. velma recently has taken an active role at xisto which in my opinion is probably the best thing to happen for the company in a while and has tried to look in to things even after i have been rude and impatient. opaque has stated speficially that if you aren't getting your tickets answered properly, he will take an active interest in it which i have had to use his help in the past.
i wanted to mention this because if anyone is having problems with xisto support, you need to contact these people. i have never had a problem ONCE when these people were taking care of my tickets personally. all the rest of the people are mediocre or just plain ignorant to your your concerns.
one of the biggest problems i have faced recently is that xisto is in india with india phone #'s after setting up their new office. it would be nice if they could provide some sort of u.s. # or some other type of gateway to contact them via voice
i know i dont's directly pay for hosting and neither do most people on kowledge sutra, but i know how much ads make for a forum and in the long run, the posts people post make more money in the long run than paying cash for hosting. hosted members should have the same support for hosting as do cash paying customers.
personally speaking, i hope velma never leaves xisto again. she is a great asset to the company and i hope she can manage a balance between helping out over there and fulfilling what she is meant to be doing for animals because it will just be a great loss if xisto loses this person again.
Edited by anwiii, 26 June 2011 - 11:47 AM.
I hope you do stay around on the forum as long as possible. I told Meredith about your kind word of encouragement.
