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4 replies to this topic
#2
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Grand Imperial Poobah
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Posted 24 July 2011 - 10:40 AM
Hey iAssistant!
Welcome (back) to Knowledge Sutra! A lot of people here are a busy bunch and know exactly what you mean when you mention the busy schedule and being unable to post. A lot of the forum regulars here graduated, got full-time jobs, have families to feed, and errands to run.
BTW, you have an outsourced customer support service link in your signature. Do you work with a customer support and service firm, or do you run your own customer support and service firm? I've always wondered what customer support firms use to get the in-bound calls routed through a PABX system and controlled by a computer. The IVR systems puzzle me too - if they were hooked up through phone lines to modems, that would be easy to figure out, but I'm sure that isn't how most customer support and service firms operate.
Anyway, hope you have a good time here at Knowledge Sutra. Happy posting!
Welcome (back) to Knowledge Sutra! A lot of people here are a busy bunch and know exactly what you mean when you mention the busy schedule and being unable to post. A lot of the forum regulars here graduated, got full-time jobs, have families to feed, and errands to run.
BTW, you have an outsourced customer support service link in your signature. Do you work with a customer support and service firm, or do you run your own customer support and service firm? I've always wondered what customer support firms use to get the in-bound calls routed through a PABX system and controlled by a computer. The IVR systems puzzle me too - if they were hooked up through phone lines to modems, that would be easy to figure out, but I'm sure that isn't how most customer support and service firms operate.
Anyway, hope you have a good time here at Knowledge Sutra. Happy posting!
#3
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Advanced Member
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Posted 26 July 2011 - 09:08 AM
Thank Nitin for welcoming me back! I worked in customer support firm. We help the companies answers the queries of the customers. Thanks for your interest. What do you do?
k_nitin_r, on 24 July 2011 - 10:40 AM, said:
Hey iAssistant!
Welcome (back) to Knowledge Sutra! A lot of people here are a busy bunch and know exactly what you mean when you mention the busy schedule and being unable to post. A lot of the forum regulars here graduated, got full-time jobs, have families to feed, and errands to run.
BTW, you have an outsourced customer support service link in your signature. Do you work with a customer support and service firm, or do you run your own customer support and service firm? I've always wondered what customer support firms use to get the in-bound calls routed through a PABX system and controlled by a computer. The IVR systems puzzle me too - if they were hooked up through phone lines to modems, that would be easy to figure out, but I'm sure that isn't how most customer support and service firms operate.
Anyway, hope you have a good time here at Knowledge Sutra. Happy posting!
Welcome (back) to Knowledge Sutra! A lot of people here are a busy bunch and know exactly what you mean when you mention the busy schedule and being unable to post. A lot of the forum regulars here graduated, got full-time jobs, have families to feed, and errands to run.
BTW, you have an outsourced customer support service link in your signature. Do you work with a customer support and service firm, or do you run your own customer support and service firm? I've always wondered what customer support firms use to get the in-bound calls routed through a PABX system and controlled by a computer. The IVR systems puzzle me too - if they were hooked up through phone lines to modems, that would be easy to figure out, but I'm sure that isn't how most customer support and service firms operate.
Anyway, hope you have a good time here at Knowledge Sutra. Happy posting!
#4
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Trap Grand Marshal Member
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Posted 27 July 2011 - 10:55 PM
Well of course your welcome! Glad to have you. Like to see lots of new folks, or just any folks who have been gone awhile and finally find their way back here.
Just jump right in and happy posting!
Just jump right in and happy posting!
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