11 replies to this topic

[rpgsearcherz]

I just want to add my view on the situation... At least from my experience (I've been here years) things have been great around here. My issue stems more from the community itself than Xisto/ComputingHost/Trap17/Whatever you want to name them.

I will admit, however, that I have had issues in the past (and still am) with my server being slow and/or offline. Usually it's fixed pretty quick but 5-10 minutes offline can cause huge headaches and loss of potential customers. So from that end, it is definitely irritating. On that note, I'm wondering if upgrading packages would help resolve that...?

When it comes to support, however, they have always been very fast at getting back to me. I've registered three domains and multiple hosting accounts. Only the first one took a while (I think 48 hours) and that was to confirm my account/posts/etc. In fact, my last domain, in around March of this year, was activated the same day I ordered it. It was up and fully running soon after (which they have no control over, as that's just propagation).

My last support ticket was sent in 3 days ago, relating to my IP being blocked from my server (which is annoying to me but is a great feature as it keeps people from brute-forcing you -- not going to get into talk of proxies or otherwise -- it's helpful). Within 12 hours my IP was unblocked and I had a message letting me know so. I honestly can't remember the last time a ticket took more than a day, if even that long.

So from my end, it appears a lot of complaints (like this one) are based on people not voicing their concerns or not doing it politely or possibly not even clearly. If people don't understand what your problem is, they can't help. It'd be like going to the doctor and saying "I'm hurting" and refusing to let them know where -- guessing what your problem is will not grant you a good/fast solution.

[velma]

Shadowx, could you please tell me if your problem is similar or exactly like what mrdee has been facing?.Mrdee's problem