13 replies to this topic

[mrdee]

Granted, Velma,
but, much as I wanted to raise a ticket, I was unable to do so, since (at the risk of repeating myself) I had no access to the Xisto support site.

That is why I resorted to posting here and sending you some PM's.

And then, the forum itself was down too, for about an hour.

I must say, it has been a very long time since that happened last.
I have sometimes faced problems with the forum being slow to load, and to switch between topics when I click, but I really can't tell the last time (before yesterday) when it was down completely.

So, obviously, when something like that happens, I will put in a ticket, provided I am able to do so.

Anyway, things seem to be working properly again now.

[velma]

Generally you don't need to login to your client area to submit a ticket, if you were to send an email to either sales at computinghost dot com , support at computinghost dot com or help at knowledgesutra dot com automatically opens a ticket for you. You can even continue response through your email but granted it should not be the permanent fix.

And I think you are facing the same issue as shadowx because he too opened a topic regarding the xistosupport page not working. If you two are facing the exact same issue, I cannot assume it to be an isolated case anymore.

[mrdee]

In that case, thank you for the tip, velma.

I must admit I was not aware of the fact that tickets could be submitted via email too.
When you get an email from support, confirming that you have submitted a ticket, or an email containing a reply to a ticket you have submitted, the URL to the ticket is in the email so you can go to your ticket directly to read it or amend it if needed, but I never knew Xisto support took tickets via email.

Anyway, thank you again, and I will bear that in mind for a next time (hopefully not, of course).

[rpgsearcherz]

mrdee, on 05 October 2011 - 10:40 AM, said:

In that case, thank you for the tip, velma.

I must admit I was not aware of the fact that tickets could be submitted via email too.
When you get an email from support, confirming that you have submitted a ticket, or an email containing a reply to a ticket you have submitted, the URL to the ticket is in the email so you can go to your ticket directly to read it or amend it if needed, but I never knew Xisto support took tickets via email.

Anyway, thank you again, and I will bear that in mind for a next time (hopefully not, of course).

I actually wasn't aware of that either. I was under the impression that we could only submit tickets through the support site.